SONOS are you reading this? Please put the controller queue function back how it was!

When my customers ask me for a new product or a change or whatever, I don't tell them that I agree with it or not, I just do it. Customer is always right...

Plus, as a customer, I purchased some functionalities, and after my purchase some of these functionalities are removed... I feel like I've been swindled. It's like buying a car and 6 months later, the car can't turn left anymore because it's been "upgraded"

"The customer is always right" is the biggest crock of dung in the history of retail. No, the customer is most certainly not always right. In fact, the majority of the time they are wrong.

Note: I agree with you and I hate the change. But adding every little customer suggestion without any analysis of cost, brand impact, ROI, marketing data, etc., with only the customers whining about it being the single deciding factor is not only absurd, it is commercial suicide.

After so many comments, suggestions, complaints, questions, etc... still nothing in sight on queue management for the next releases... what would it take to get some attention from Sonos??

You need more users complaining on Twitter and Facebook for a start.

After so many comments, suggestions, complaints, questions, etc... still nothing in sight on queue management for the next releases... what would it take to get some attention from Sonos??

You need more users complaining on Twitter and Facebook for a start.Well I for one will look forward to @Hirsut's explanation of the change ('They have made it behave more like iTunes, the b******s'), and the explanation of how this has rendered his Sonos system as useless as a car that cannot turn left,

What preposterous hyperbole. I don't like the change either, but really....
As to the implication that Sonos should implement every suggestion that a few customers demand... they would have been bust years ago on that basis. The real irony is that the change was partly in response to customer complaints about how it used to work! Be careful what you wish for.....


Agreed, the comparison with the car is too radical... still, I think the argument is valid. I purchased a device with a definite set of functionalities, and now it's been changed because people at sonos think they know better what I need.


"The customer is always right" is the biggest crock of dung in the history of retail. No, the customer is most certainly not always right. In fact, the majority of the time they are wrong.


‎I do believe the customer is always right. Not each single customer, but when a large number of customers request something, they're probably right (and even more when they're already users).

The way I see it, there is a large number of users who preferred it the old way, and many others that like it better like it is now. Allowing the users to choose what interface they want with an option would satisfy everyone and shouldn't be too difficult to implement (I'm not a technical expert though)

Actually, it wasn't Sonos' who thought they knew better, it was a "large number of users" who requested for years that the queue features be changed for iTunes style player controls. So there goes the "customer is always right" theory.

Actually, it wasn't Sonos' who thought they knew better, it was a "large number of users" who requested for years that the queue features be changed for iTunes style player controls. So there goes the "customer is always right" theory.
It's not like there is only 1 type of customer and everyone has the same opinion... there can be several types of customers, all of which can be right, with their own needs. Not everyone uses Sonos for the same purpose (TV, bathroom, party...). Hence the proposition of several interface options to satisfy everyone.

Anyway, this debate about customer is right or not is probably endless.
I'm just disappointed with Sonos... and I can see that I'm not alone

A little light reading for those in this (and other) thread(s):

http://www.huffingtonpost.com/alexander-kjerulf/top-5-reasons-customer-service_b_5145636.html

http://www.business2community.com/customer-experience/7-reasons-customers-not-always-right-01816088#TWTy6I03DeKAdXZr.97

Actually, it wasn't Sonos' who thought they knew better, it was a "large number of users" who requested for years that the queue features be changed for iTunes style player controls. So there goes the "customer is always right" theory.
It's not like there is only 1 type of customer and everyone has the same opinion... there can be several types of customers, all of which can be right, with their own needs. Not everyone uses Sonos for the same purpose (TV, bathroom, party...). Hence the proposition of several interface options to satisfy everyone.

Anyway, this debate about customer is right or not is probably endless.
I'm just disappointed with Sonos... and I can see that I'm not aloneThat is your right. I can understand your desire for a choice, but this is the particular choice you want. Others want the choice to sort playlists in a particular way, or favourites. Or to change the colour scheme. Or not to show TuneIn as a source because they never use it. Or sort albums by date released, or by date added. On the whole Sonos prefers simplicity and commonality. You can agree with that or not, but it is a defensible approach.
There are also hundreds of other suggested developments that have been made, and Sonos could not even implement all of the sensible ones.
I am on your side on the substance of this particular issue, but I think a sense of perspective is needed.

New to posting here but but motivated by the fact that I've just deleted my que of 50+ tracks AGAIN! I just don't get it sonos... what is the advantage of one touch replacing a que when 'repleace que' is one of the options on the 2nd touch anyway! Also why does it add the entire album to the que by default when I touch one track?!? Maybe I and others are just old and missing something, we talk in terms of albums not playlists and want accuracy over shaving 0.001 of a second off a process!

Hi,

This queue clearing issue is beyond frustrating. Once again I had a my queue cleared of 100+ songs because someone clicked on a wrong button. A typical situation at one of my parties is this: The controller is passed around by a bunch of people who then add songs to the end of the queue. Without fail someone does not hear the instructions to not click on the song directly, and then BLAM, queue is gone and I've lost a great curated list of new songs that I had wanted to save. It is not feasible to save the queue before every play or to educate everyone on the destructive nature of an operation that SHOULD NOT BE DESTRUCTIVE. I've been with Sonos wrong it's inception and have consistently been impressed with the design of both the hardware and software. This issue, however is really beginning to piss me off. This is obviously a major issue for many people and to have it not addressed feels like an insult, especially for those of us that have supported Sonos for over a decade and spend thousands of dollars on it's products. I implore the developers and powers that be at Sonos to please FIX this issue.