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Contributor I
September 12, 2016

SONOS are you reading this? Please put the controller queue function back how it was!

  • September 12, 2016
  • 351 replies
  • 16931 views
I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE.

Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years.

Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from.

If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function.

You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess.

PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.
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    351 replies

    ratty
    April 16, 2017
    I signed up for this forum just to make sure they see another disgruntled customer. #BringBackTheQueSonos TWEET THEM!!
    I suggest you find a more accurate hashtag. The queue is still there. It's the manner in which it's loaded/replaced which has apparently divided opinion.
    Enthusiast II
    April 16, 2017
    How about #HeySonosStoppissingoffyourloyalcustomersbychangingthefunctionalityofthequeuefornoreasonwhenitworkedjustfine

    Unfortunately it's all about the 'voice' these days for Sonos, until they realise the limited commands available with voice, as music services are so diverse these days. Voice control should be an add on and not drive the functionality of a controller, hopefully they will realise this one day.
    Lyricist III
    June 5, 2017
    Both my wife and I have fallen out of love with Sonos due to this queue issue. When we bought our first Playbar, we were smitten. We only wanted a TV soundbar, but the wonderful software made us go all-in. We soon had a full 5.1 surround setup and a pair of Play:5s for the the other rooms in our home. Playing a new song required no thought or consideration, just tap and play and it was added to the queue. Now you have to be careful about how you click. We accidentally erased a ques of several dozen songs or more several times now, and since they aren't saved automatically, it's difficult to impossible to rebuild the queue. What a pain in the ass. Sonos, your audio quality is great, but non unparalleled. What set you apart from the crowd was the software, which is now frustrating and inconvenient. We no longer recommend Sonos to our friends and will invest no more into Sonos products until this is fixed. Your competitors are going to move into your space and either eat your lunch or force you to respond to customer needs. Either way, a win for consumers. Perhaps no one realized how vital the "additive queue" functionality was to the pleasure of the Sonos system until it was gone. Sonos sure didn't.
    Local Superstar
    June 5, 2017
    Perhaps no one realized how vital the "additive queue" functionality was to the pleasure of the Sonos system until it was gone. Sonos sure didn't.Plenty of people knew how great and vital it was - and made their feeling very clear. Sonos chose to ignore them completely and not even allow them the option of keeping the same control system.
    Lyricist III
    June 5, 2017
    It's a pretty crappy move by them. Unfortunately for Sonos, it's also a very easily copied feature. Some competitor will figure this out, and then Sonos will be the next Blackberry.

    Plenty of people knew how great and vital it was - and made their feeling very clear. Sonos chose to ignore them completely and not even allow them the option of keeping the same control system.
    Enthusiast II
    June 5, 2017
    I am a big Sonos fan but the issue with the queue has totally put me off. I would have spent another £1k on new speakers for my house but have held off. I also do not recommend this to friends now.

    If only there was another product of such quality... well Apple are releasing one this Christmas and maybe it is time to sell up and switch.
    June 5, 2017
    It's a pretty crappy move by them. Unfortunately for Sonos, it's also a very easily copied feature. Some competitor will figure this out, and then Sonos will be the next Blackberry.Completely ludicrous statement. I absolutely hate the change Sonos made but let's keep some sense of perspective, please.
    Lyricist III
    June 5, 2017
    The Denon HEOS is gorgeous, but it would seem their software isn't quite ready to take on Sonos (yet). I'll be keeping an eye on them, though. Their HEOS Bar has all the things the Playbar lacks; HDMI, DTS, etc.

    If only there was another product of such quality... well Apple are releasing one this Christmas and maybe it is time to sell up and switch.
    Lyricist III
    June 5, 2017
    All I meant by it is that the "magic" Sonos has/had isn't some secret formula the competition won't eventually figure out. It really feels like Sonos doesn't take their most fervent fans seriously. Beg for DTS? Nope. Beg to keep the queue? Nope. Beg for upgraded Playbar with HDMI? Nope. Everyone loves the matte finish SUB; please make more? Nope.

    They could have made sure there was no footing for the competition to even move in, but all we got for the last three years was a Playbase and a ruined queue functionality? Well, I guess they did also do away with the need for the bridge and add a microphone to the Play:5 (that we can't use yet.)

    It's a pretty crappy move by them. Unfortunately for Sonos, it's also a very easily copied feature. Some competitor will figure this out, and then Sonos will be the next Blackberry.Completely ludicrous statement. I absolutely hate the change Sonos made but let's keep some sense of perspective, please.
    ratty
    June 5, 2017
    We accidentally erased a ques of several dozen songs or more several times nowHow come? If the queue's been edited there's a large warning pop-up front and centre.

    add a microphone to the Play:5
    Ha! And took away all the original PLAY:5, replacing it with a totally different design.