Contributor I

SONOS are you reading this? Please put the controller queue function back how it was!

Forum|Forum|10 years ago
September 12, 2016
351 replies
16933 views

I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE.

Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years.

Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from.

If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function.

You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess.

PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.

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seob

Avid Contributor I

Looks like they have made some changes with 6.4.8? Nevermind, I was seeing things

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BoredofBalham

Prodigy II

BoredofBalham could argue with himself in an empty room! Don't listen to him. I find it odd that he accepts the issue that it is easier to lose the queue and is getting argumentative with people who express a view to get Sonos to improve their software for the better of all. Sonos have listened to their customers in the past and changed their software based on customer feedback. Not everyone was on the beta so this is their time to be vocal.

Only if people were doing what you state. Rolling back is not improving the software.
I assume from your stance that you will now sign up to the Beta programme to provide your input or will you maintain your dustance and denigrate the work the Beta testers have done.

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BoredofBalham

Prodigy II

Dear gentlemen from SONOS,
my experience with SONOS during the past two years was awesome. I enjoy the system very much and the only time I had a problem I got great support by phone. I'm really happy with the system! But:
LOSING THE QUEUE IS UNACCEPTABLE FOR ME
So if you take the answers of your valued customers serious - turn this change back!
Thank you!

The queue is still there. That has not changed.

You're just being intentionally obtuse.

Only if you don't read other posts

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BoredofBalham

Prodigy II

... and let's not forget that the beta was not available for iOS so many people would have been unable to comment on the changes.

Were there mass complaints on this forum about that?

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BoredofBalham

Prodigy II

This new command is just ridiculous, I use Sonos at work with my team and at home and managed to loose both queues!
Whoever had the bright idea of changing the setup needs to take a long hard look at themselves and the life choices they've made.
Come on Sonos sort it out.

Lady Bracknell springs to mind...

Chris

Lead Maestro

There were complaints during beta but Jose were for the most part ignored (except for adding play now back - which actually made things worse unintentionally).

I don't know if Sonos is ever going to respond to the issues. They don't have a great track record when it comes to customization allowances for customers. It's kinda a take it or leave it approach.

Having used the new controller for some time now it is fine when t comes to a single user. The changes do make playing songs faster if your just a single user of the system. Problem is this is a multi user system. The new version fails when it comes to using in a multiuser environment. They need to look at providing some type of party mode to protect the queue when there are multiple users of the system. This isn't a new request. Even before these changes not having a party mode was an issue. What they need is a way so a controller can activate Parry mode. Once party mode activated only that controller can group rooms change volume or manipulate override the queue. Not simple but what Sonos needs to secure its place as not just a system for individuals but the ultimate system for parties and groups.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

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CJepson

Lyricist II

While this thread is trending towards the dramatic, this update is in fact *incredibly annoying,* leading me and many others to take the time to comment.

As a long time supporter and early adopter of Sonos there have been more improvements than missteps, but this change in the the latest iteration of the app is really quite frustrating if not maddening. We would much prefer the prior process whereby playing a selection adds it to the *end of the existing queue,* by default, and then and plays it, leaving the queue in tact.

Thank you.

chicks

Yep, as noted previously in this thread, this is definitely Sonos' "New Coke". Hope they realize their mistake and revert back to Coke Classic soon.

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ToolmanTaylor

Lyricist I

Please Put back the option to add individual songs to the queue. I hate the fact it adds entire playlists or album a that you have selected an individual song from. It has spoiled Sonos for me and if not fixed I will look at moving from Sonos!

Chris

Lead Maestro

To play an inividiual song instead of clicking on the song click on the ... to the right of the song. Not saying good method but that is the way currently have to do it.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

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