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User695950
Contributor I
September 12, 2016

SONOS are you reading this? Please put the controller queue function back how it was!

  • September 12, 2016
  • 351 replies
  • 16933 views
I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE.

Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years.

Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from.

If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function.

You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess.

PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.
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      351 replies

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      jgatie
      jgatie
      October 16, 2016

      I am one of this lot. What is baffling to me though is that I don't recall seeing the sound and fury here on the related public beta thread. Not that it would have made much difference to what was rolled out...but that would be on Sonos, not on beta participants.

      There were plenty of complaints in the public beta thread. Though remember, people participating in a beta are by the very nature volunteers. In my experience, they tend to be more professional, rather than emotional, in their assessment. Also, beta feedback is more commonly given via a dedicated feedback site, rather than here.
      BoredofBalham
      Prodigy II
      October 16, 2016
      Dear gentlemen from SONOS,
      my experience with SONOS during the past two years was awesome. I enjoy the system very much and the only time I had a problem I got great support by phone. I'm really happy with the system! But:
      LOSING THE QUEUE IS UNACCEPTABLE FOR ME
      So if you take the answers of your valued customers serious - turn this change back!
      Thank you!

      The queue is still there. That has not changed.
      Of course it is. But that's not what KM1404 meant. Or what you choose to read into his message.

      Then if that is the case then I apologise for misinterpreting it.
      BoredofBalham
      Prodigy II
      October 16, 2016
      The queue is still there. That has not changed.Well, it's far easier to lose now. Of course it's changed.

      What is baffling to me though is that I don't recall seeing the sound and fury here on the related public beta thread. Not that it would have made much difference to what was rolled out...but that would be on Sonos, not on beta participants.That's the point I guess. For some, you still think that given the reaction, Sonos may change their mind. For those who have been around long enough maybe, they know it's too late for that - but maybe have a glimmer of hope? It's more valid to vent 'fury' (probably too strong a word) in a Production release than a beta..

      The queue has not changed at all. Not one iota. How it is accessed has changed. The queue is exactly the same. Yes, it is easier to lose. We were warned about that so it should NOT be anything of a huge surprise. A few oops! until the chnges are imprinted. Again, it bamboozles me that people do not save their queue, especially when warned it's easy to lose.

      But surely the place to vent lots of spleen is the beta as that's the one before release. Complaining that the horse is disappearing into the distance whilst leaning on the open stable door doesn't work.
      BoredofBalham
      Prodigy II
      October 16, 2016

      I am one of this lot. What is baffling to me though is that I don't recall seeing the sound and fury here on the related public beta thread. Not that it would have made much difference to what was rolled out...but that would be on Sonos, not on beta participants.

      There were plenty of complaints in the public beta thread. Though remember, people participating in a beta are by the very nature volunteers. In my experience, they tend to be more professional, rather than emotional, in their assessment. Also, beta feedback is more commonly given via a dedicated feedback site, rather than here.

      I think that points more towards how Sonos, or any other company, views its beta programme. Is a decision made based upon how many criticisms of certain points versus the number of testers.
      I wholeheartedly agree that the beta tetsters would veer towards the professional and that is expressed in the help offered in this forum. But if that is so, then would that not also tend to predicate that that the changes were not as "bad" as subsequently expressed given the testing base. Would a decision be made upon plus points vs negative points?
      How changes move forward must be made on balance?.
      sjw
      Local Superstar
      October 16, 2016
      The queue has not changed at all. Not one iota.When Sonos now adds a track into second place in the queue, would you say that is a change?

      But surely the place to vent lots of spleen is the beta as that's the one before release.It happened.

      Complaining that the horse is disappearing into the distance whilst leaning on the open stable door doesn't work.Only time will tell there?
      johncanter
      Enthusiast II
      October 16, 2016
      BoredofBalham could argue with himself in an empty room! Don't listen to him. I find it odd that he accepts the issue that it is easier to lose the queue and is getting argumentative with people who express a view to get Sonos to improve their software for the better of all. Sonos have listened to their customers in the past and changed their software based on customer feedback. Not everyone was on the beta so this is their time to be vocal.
      johncanter
      Enthusiast II
      October 16, 2016
      ... and let's not forget that the beta was not available for iOS so many people would have been unable to comment on the changes.
      seob
      Avid Contributor I
      October 19, 2016
      Dear gentlemen from SONOS,
      my experience with SONOS during the past two years was awesome. I enjoy the system very much and the only time I had a problem I got great support by phone. I'm really happy with the system! But:
      LOSING THE QUEUE IS UNACCEPTABLE FOR ME
      So if you take the answers of your valued customers serious - turn this change back!
      Thank you!

      The queue is still there. That has not changed.

      You're just being intentionally obtuse.
      Mindhorn
      Lyricist I
      October 20, 2016
      This new command is just ridiculous, I use Sonos at work with my team and at home and managed to loose both queues!
      Whoever had the bright idea of changing the setup needs to take a long hard look at themselves and the life choices they've made.
      Come on Sonos sort it out.
        Sonosssss
        October 20, 2016
        In the new Sonos world order we now need to save our queues as playlists. Good luck with that in a work or multi user environment.
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