Contributor I

SONOS are you reading this? Please put the controller queue function back how it was!

Forum|Forum|10 years ago
September 12, 2016
351 replies
16933 views

I've downloaded version 6.4 of the app. What a mistake. To anyone who is about to do it, DON'T DO IT IF YOU LIKE YOUR QUEUE.

Sonos please put it back how it was. This new app is so awful I am considering selling my entire Sonos rig (6 pieces!) and walking away from you, after what was until this week, many happy years.

Touching on a track because I want to play it, or add it to the queue (the queue that I DID WANT), does not mean I want to delete the whole queue and replace it with the entire album (which I DON'T WANT) which the newly added track comes from.

If I wanted to delete my queue, I would delete it. If I wanted to add the whole album, I would add it using the play all function.

You've just taken something intuitive and user friendly which worked so well and turned it into a worse than hateful mess.

PLEASE UNDO THIS AWFUL, HORRIBLE CHANGE.

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BoredofBalham

Prodigy II

Save your queue. Problem solved.
Show your daughter how to play one song. Problem solved. (Just as you showed her before)
Saved queue. Load it again. Problem solved.
Tell/show people how to add a track. Problem solved. (Just as you told them how to before)

That's just the point. Why the extra step of saving a queue? Why the extra step of showing someone how to play a song? Every child who could read could do it with no training before. Why the extra step of re-loading the queue after a child or guest plays a song? Three extra steps for zero reason. And one slip, and the queue could be wiped out. We don't want wiped out queues, and we don't want our guests seeing error messages about deleting the queue. We just want to play music.

There aren't extra steps. There are just different steps.
If the queue is important to you the save it just as you would save any work you create on an electronic device. No extra step.
Selecting a song, no extra step only a different place you select it from.

I agree that tapping a song will wipe your queue out, which can be irritating, until you learn not to.

BarryM

I agree that tapping a song will wipe your queue out, which can be irritating, until you learn not to.

I know that you are trolling, and that I should know better but ..

What about these points?

1. It is a change which is no assistance whatsoever to me, and many other vocal existing customers here and at other fora
2. The adverse effects of the change would be entirely avoidable if a configuration option was offered
3. It breaks various principals of UI best practice; do not destroy my work ... make every action undo-able
4. Asimov allowed for 3 laws, so lets add another: in the case of a music application, it is *never* permissible to interrupt the currently playing track unless I explicitly request it

There aren't extra steps. There are just different steps.

OK, so what's the "different step" to play something new on a zone with an exhausted queue, where I neither want to destroy the queue, nor want to replay that existing queue at this time?

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BoredofBalham

Prodigy II

I agree that tapping a song will wipe your queue out, which can be irritating, until you learn not to.

I know that you are trolling, and that I should know better but ..

What about these points?

1. It is a change which is no assistance whatsoever to me, and many other vocal existing customers here and at other fora
2. The adverse effects of the change would be entirely avoidable if a configuration option was offered
3. It breaks various principals of UI best practice; do not destroy my work ... make every action undo-able
4. Asimov allowed for 3 laws, so lets add another: in the case of a music application, it is *never* permissible to interrupt the currently playing track unless I explicitly request it

There aren't extra steps. There are just different steps.

OK, so what's the "different step" to play something new on a zone with an exhausted queue, where I neither want to destroy the queue, nor want to replay that existing queue at this time?

Having a different opinion is not trolling. It is expressing an opinion. The new way has its faults, just as the old way had.
There are, what, 60 people complaining? Call it 100 or 200. Still a very small sample of overall users. Or is the discontent much wider spread? How do you know?

If you are having trouble knowing how the new works then you need to RTFM and play with it until you've sorted it out. It that trolling, or is it a statement of fact? It's not going to change back anytime soon. So either waste a lot of effort complaining, or use some productive time finding out how to use the new way. It will take you five minutes. And a few more as you will forget until practice has imprinted it.

I am presenting perspective on a "problem". A perspective you don't like but not being able or willing to embrace it will only continue to frustrate and annoy you.

That some people don't like it is a perfectly valid view just as I view the additional functionality outweighs the minus points and overall is not "bad" but has got a bit better. That I now have to select things using a different method is just part of change. Nothing remians the same.

Peter Mc

It's not fair to compare 60 users willing to complain here with the total number of overall users. A fairer test is to compare with the total number offering an opinion of any sort. So, how many support the changes, how many are neutral? Fewer than 60 in total I suspect. Even then, it's not quite fair because people are generally more likely to complain. All we can really conclude is that a significant proportion of engaged users (judging by their using the forum) are not pleased with 6.4. I hope that any software developer with this level of discontent would have a bit of a rethink about their design.

Cheers, Peter.

"The presence of those seeking the truth is infinitely to be preferred to those who think they've found it" - Terry Pratchett

K

KM1404

Lyricist I

Dear gentlemen from SONOS,
my experience with SONOS during the past two years was awesome. I enjoy the system very much and the only time I had a problem I got great support by phone. I'm really happy with the system! But:
LOSING THE QUEUE IS UNACCEPTABLE FOR ME
So if you take the answers of your valued customers serious - turn this change back!
Thank you!

B

BoredofBalham

Prodigy II

Dear gentlemen from SONOS,
my experience with SONOS during the past two years was awesome. I enjoy the system very much and the only time I had a problem I got great support by phone. I'm really happy with the system! But:
LOSING THE QUEUE IS UNACCEPTABLE FOR ME
So if you take the answers of your valued customers serious - turn this change back!
Thank you!

The queue is still there. That has not changed.

B

BoredofBalham

Prodigy II

It's not fair to compare 60 users willing to complain here with the total number of overall users. A fairer test is to compare with the total number offering an opinion of any sort. So, how many support the changes, how many are neutral? Fewer than 60 in total I suspect. Even then, it's not quite fair because people are generally more likely to complain. All we can really conclude is that a significant proportion of engaged users (judging by their using the forum) are not pleased with 6.4. I hope that any software developer with this level of discontent would have a bit of a rethink about their design.

Cheers, Peter.

Unfortunately only the people who are disaffected are those who complain. Those who are indifferent or like it, let's call them all indifferent, keep quiet and get on with it. Also consider those who have complained vehemently because they don't like it. Just that. No reason. Is that a valid complaint?

Pining for the past does not progress anything nor will it suddenly make Sonos roll back to a previous version - nobody has even started to imagine the hell that would ensue.

The current iteration is not perfect, nor has any past one been so, but examining this and suggesting how to move this forward/improve it is the way to go (e.g. Someone suggested an undo button), and although there are many who didn't like it in Beta there must have many, many more who, let's be neutral, were indifferent about it (or, dare say it, liked it)

The complaints have shown that everyone uses their system slightly differently (although why people do not save their queues baffles me beyond belief) and that people have developed their own work arounds, an important point, to get the system to do what they want it to. It took me quite a while to get my head around and understand the queue. Now that I do then changes to the way that is accessed and managed are not a problem.

(That changes to underlying systems that mess with work arounds is another conversation entirely)

K

Kumar

Those who are indifferent or like it, let's call them all indifferent, keep quiet

I am one of this lot. What is baffling to me though is that I don't recall seeing the sound and fury here on the related public beta thread. Not that it would have made much difference to what was rolled out...but that would be on Sonos, not on beta participants.

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beynym

World-Class Superstar

Dear gentlemen from SONOS,
my experience with SONOS during the past two years was awesome. I enjoy the system very much and the only time I had a problem I got great support by phone. I'm really happy with the system! But:
LOSING THE QUEUE IS UNACCEPTABLE FOR ME
So if you take the answers of your valued customers serious - turn this change back!
Thank you!

The queue is still there. That has not changed.

Of course it is. But that's not what KM1404 meant. Or what you choose to read into his message.

S

sjw

Local Superstar

The queue is still there. That has not changed.Well, it's far easier to lose now. Of course it's changed.

What is baffling to me though is that I don't recall seeing the sound and fury here on the related public beta thread. Not that it would have made much difference to what was rolled out...but that would be on Sonos, not on beta participants.That's the point I guess. For some, you still think that given the reaction, Sonos may change their mind. For those who have been around long enough maybe, they know it's too late for that - but maybe have a glimmer of hope? It's more valid to vent 'fury' (probably too strong a word) in a Production release than a beta..

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