SONOS are you reading this? Please put the controller queue function back how it was!

This makes me sad.

I am a long time sonos owner with 3 connects 1 zp90 and 1 zp80. I must say it really is a hoorible update. This is the first update in all these years that has me seriously looking for and trying out alternatives. I have 2 devialte phantoms on which i used the sonos interface. That meant that I had to sacrifice some sound quality for ease of use. Th last sonos update is so bad that I am now using devialet propriatry Spark app. Please undo the playlist changes or you will be losing a long and thusfar loyal customer. Kind regards W.Aukes

... another customer signing up to complain. Take note Sonos and sort this ridiculous update out.

@jgatie sorry. Don't believe you. Nobody picked a controller up and was able to use it without hiccup. The complaints have been queues created being deleted. Save that queue. That your guests may add tracks to that queue and then the queue gets deleted does not eradicate the whole queue that was previously created as it was saved. How to add a track is still very simple! Explaining how to add a track is very simple!
Whilst you may not have had to explain the controller to your guests, which I don't believe, the first time they used it you now have to explain a simple instruction. Your guests will soon learn how to use it.

@Chris. No need to be insulting. That you disagree is fine. I use my system multi-room and apart from forgetting to do something for an oops! moment (which as I RTFM were expected) I have had no problems with the new sysem. The difference is I embrace the new system and work with it rather than hating it and trying to make it do what the old system did the old way.

@soveryfaraway. Nope. BOB is BOB who just happens to have an opinion that does not agree with yours. It's called discussion.

@others I have noted the usual "hate" posts that are bereft of any reason why it is hated.

Well done you managed a post without RTFM in it.
Our comments of social use since the update is based on actual experience - yur theory of 'just explain it and it will all be fine' just isn't the reality. As for constantly remembering to save the queue in case of a finger staying on a track for a fraction of a second too long, how completely impractical is that?
Can you give me a reason with the change, besides the changes of functionality, why the queue should be irretrievably deleted instead of the songs at least just being inserted into it?

Wow, so now the defense is to call other posters liars. I think this little debate is over.

Like you sjw I am waiting for a reasonable explanation for this change. The costs of this "make play easier" approach is way to high! Why the queue deleting. Please someone explain. Why!??

BoB sorry if I came off insulting. You just don't use your system the same way the rest I do is many times do and your solutions are not solutions. You can't go in and save the queue every 5 minutes and you can't stop people from instinctively clicking on a song they looked up when they can click on an artist or album they looked up and it not stop the currently playing song. This is not all about queue erasing by also music being easy to interrupt. All of which are major issues in a multiuser environment with this update.

And know I hardly ever had to explain anything on old controller. Especially as many are familiar with it using it other places (but experts by no means)