SONOS are you reading this? Please put the controller queue function back how it was!

I'm talking about the poll function here when you create new thread.

I will work on this, but ultimately, of course, it's not our product. But I built GUIs for over 25 yrs and I know this one is not right. Gotta try.

Well, talking about an external one but I can look at the internal one too. It's just that the external one will likely, same as internal, be heavily weighted with pre 6.4 users 😞

There is a way, people 🙂

Sonos by contrast has been in this situation before and in one case, the mute button change, acknowledged that they had screwed some things up for people with very large systems and promised a future fix to mitigate the problems they had caused. Years later those promised fixes have never been implemented.
And you didn't need a have "very large system" to be screwed up by that, you just needed to have bought into Sonos' multi-room promise.

There was a similar situation with the migration to this blighted forum. They promised corrective action and openness. ... Then .... nothing ... for a year, and counting.

A related situation is their refusal to offer a repository of prior Sonos s/w versions, so that a customer may chose to revert back to the UI which they have already paid for.

I don't have any particular point to make other than an observation that each company has a very different culture and approach to dealing with development missteps and that might be an indicator of how likely it is that Sonos will do anything in response to the complaints around 6.4.

I think that this IS a culture thing. There are many aspects of Sonos culture that we all admire, and rely upon, and laud to others.

But another aspect of their culture is this seemingly stubborn refusal to provide any configuration options, even when they have needed to alter the UI for new markets they are chasing. That is way less customer friendly IMO.

It is understandable that they need to chase new markets, but they could keep some customer faith while doing so.

ie. the mute button thing which you referred to. ... Some Sonos manager once decided to ship the first units without a pause button for aesthetic reasons presumably ... this was stupid in the first place, as our dvd and cd players already had both pause and mute functions, so we all knew how they worked ... the Sonos shortcoming became untenable with the advent of streamed services, as it chewed out peoples' download caps where people assumed the stream was paused .. so Sonos just took away the mute facility away from all people who had bought into their multi-room functionality promise ... no facility to configure off or on the new behaviour for customers whose Sonos experience was trashed by this change

Now they are selling Sonos on shelves alongside boom boxes .. they want one tap play for people who don't understand anything more complex than a light switch ... so they just turn all units, for all customers, into hair-triggered mood-killers in social settings.

Also they trumpet "LISTENING OUT LOUD JUST GOT EASIER WITH YOUR SONOS APP", but for customers who have moved beyond just light switch controls, they make things harder. Examples are making the UI less intuitive, as just what a tap will do, as it is now modal ... also Play Now is now also modal, as a good chunk of the time it is also going to re-play the historic queue! ... and I now need to scroll back through the queue to find the start of album I just queued with "Add To End of Queue", because there is now no other way to Play without destroying the queue.

OK... working free for the cause. You can put in two pennys and see what happens:

https://goo.gl/gcWez6

Hey Chris... there's the open one 😉

Sonos never allows user customizable switches. Maybe a queue lock on queue screen could get traction. But a switch in settings menu I am certain will never happen as they have never allowed customization like this as a philosophy.
They don't allow them, excepting where they do:
* Group Album By
* Sort tracks by
* Show Media Servers?
* Status light on|off
* Updates on|off

It is not such a reach for them. It is just quicker for them not to.

iTunes DB flags much better when you figure out how to use them. The output options are not so grand. We are trying to get a consensus on SONOS, just a simple non-invasive choice pick 1 https://goo.gl/gcWez6 It won't solve stuff but it would be nice to know how the blog members feel. If you all think 6.4 is the cat's PJ's, I am bailing.

I have accidentally deleted my queue three time today.