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Frizzie
Contributor I
January 27, 2021
Answered

S2 app dropped support for Android 7?

  • January 27, 2021
  • 32 replies
  • 1845 views

The latest version upgrade of S2 12.2.4 has started to say that the OS on my Motorola G4+ phone Android 7.0 is no longer supported. It now no longer finds my Sonos Play:1 and Play:3 speakers in the app. The notification directs me to the Sonos website documentation that says that Andriod 7 is supported. I haven’t seen any announcements that Sonos is dropping support for Android 7. Why is this happening?

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Best answer by Coloneltitos

I confirm: bug fixed and app works fine on my phone with 12.2.5 version. Thanks to the Sonos support. More fear than harm...

32 replies

Show previous replies
GregLu
Lyricist III
April 15, 2021

Thanks for that, but when S2 was launched, this wasn’t mentionned and that’s I mention. If I knew, perhaps I would’ve kept on S1 system and if this post help others, that’s good :)

 

If browsing and clock/alarm is still on the tablet that’s fine by me :)

Smilja
Smilja
April 15, 2021

See above, the requirements for S1 & S2 are the same.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
amun
April 15, 2021

  I use it at home like a remote control for a lot of thing and it’s working nicely that way. So why Sonos now depreciate the app ? Even with the warning, I’m sorry but it’s a 3 old OS, that’s not “that” old considering the newer OS.

You’re not the target market any more...

Many people these days have phone contracts where every two or three years they’re given a brand new handset - it’s all factored in as part of the monthly fee. So there’s no incentive to keep older phones working, despite the waste of the worlds resources. Sonos applies the same criteria - they don’t repair anything, just ‘recycle’ it. It’s all part of the ‘throwaway society’

I don’t buy into the ‘security’ argument - if Sonos cared about security then they would have fixed the SMB1 issue when changing to S2. The reason that they only support more modern hardware/software is because it’s easier and cheaper for them to do so. 

    Smilja
    Smilja
    April 15, 2021

      I use it at home like a remote control for a lot of thing and it’s working nicely that way. So why Sonos now depreciate the app ? Even with the warning, I’m sorry but it’s a 3 old OS, that’s not “that” old considering the newer OS.

    You’re not the target market any more...

    Many people these days have phone contracts where every two or three years they’re given a brand new handset - it’s all factored in as part of the monthly fee. So there’s no incentive to keep older phones working, despite the waste of the worlds resources. Sonos applies the same criteria - they don’t repair anything, just ‘recycle’ it. It’s all part of the ‘throwaway society’

     

    Not true.

    https://www.sonos.com/en-us/shop/certified-refurbished-2

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    amun
    April 15, 2021

      I use it at home like a remote control for a lot of thing and it’s working nicely that way. So why Sonos now depreciate the app ? Even with the warning, I’m sorry but it’s a 3 old OS, that’s not “that” old considering the newer OS.

    You’re not the target market any more...

    Many people these days have phone contracts where every two or three years they’re given a brand new handset - it’s all factored in as part of the monthly fee. So there’s no incentive to keep older phones working, despite the waste of the worlds resources. Sonos applies the same criteria - they don’t repair anything, just ‘recycle’ it. It’s all part of the ‘throwaway society’

     

    Not true.

    https://www.sonos.com/en-us/shop/certified-refurbished-2

    I would imagine that these are just customer returns...

    As far as I’m aware, they won’t fix your broken kit and return it to you.

    Smilja
    Smilja
    April 15, 2021

      I use it at home like a remote control for a lot of thing and it’s working nicely that way. So why Sonos now depreciate the app ? Even with the warning, I’m sorry but it’s a 3 old OS, that’s not “that” old considering the newer OS.

    You’re not the target market any more...

    Many people these days have phone contracts where every two or three years they’re given a brand new handset - it’s all factored in as part of the monthly fee. So there’s no incentive to keep older phones working, despite the waste of the worlds resources. Sonos applies the same criteria - they don’t repair anything, just ‘recycle’ it. It’s all part of the ‘throwaway society’

     

    Not true.

    https://www.sonos.com/en-us/shop/certified-refurbished-2

    As far as I’m aware, they won’t fix your broken kit and return it to you...

     

    No, you get a refurbished one as replacement if the item is out of warranty - that’s called RMA (Return Merchandise Authorization). That’s why you are required to return defective items to Sonos in exchange for a refurbished one.

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    GregLu
    Lyricist III
    April 15, 2021

    See above, the requirements for S1 & S2 are the same.

    Right now yes, but in the past, that wasn’t the case ;-)

    GregLu
    Lyricist III
    April 15, 2021

      I use it at home like a remote control for a lot of thing and it’s working nicely that way. So why Sonos now depreciate the app ? Even with the warning, I’m sorry but it’s a 3 old OS, that’s not “that” old considering the newer OS.

    You’re not the target market any more...

    Many people these days have phone contracts where every two or three years they’re given a brand new handset - it’s all factored in as part of the monthly fee. So there’s no incentive to keep older phones working, despite the waste of the worlds resources. Sonos applies the same criteria - they don’t repair anything, just ‘recycle’ it. It’s all part of the ‘throwaway society’

    I don’t buy into the ‘security’ argument - if Sonos cared about security then they would have fixed the SMB1 issue when changing to S2. The reason that they only support more modern hardware/software is because it’s easier and cheaper for them to do so. 

    I still have a phone up to date but it’s convenient to leave a old tablet at home to navigate and such, especially if you have guest for example, so they could choose and not have your phone.

     

    The more time pass, the more I’m kinda “pissed” at Sonos. Great hardware and build quality, but all these thing push me to not buy any new more product; even if I want to buy the Arc for example but I fear for the support … If at least the bluetooth was available or other “open” method … They do the same thing like Apple but without the “same” support (Even if it’s shorter year after year) and I’m not looking that much TV to be finally disappointed haha

    melvimbe
    melvimbe
    April 15, 2021

    I still have a phone up to date but it’s convenient to leave a old tablet at home to navigate and such, especially if you have guest for example, so they could choose and not have your phone.

     

     

    Your old tablet will likely still be good for general use with Sonos, just not setup and configurations.

     

     

    The more time pass, the more I’m kinda “pissed” at Sonos. Great hardware and build quality, but all these thing push me to not buy any new more product; even if I want to buy the Arc for example but I fear for the support … If at least the bluetooth was available or other “open” method … They do the same thing like Apple but without the “same” support (Even if it’s shorter year after year) and I’m not looking that much TV to be finally disappointed haha

     

    Not exactly sure what you fear when it comes to the Arc. Sonos has stated that they will continue to provide full support for products at least 5 years after they stop selling.  Since the playbar sold for 7 years, and the Arc just went on sale last year, it’s safe to say you have a good 10 years left at least.

     

     

    Danny
    GregLu
    Lyricist III
    April 15, 2021

    Yes but the feeling of the possibilty to have hardware depreciated just by software guidelines … When it works perfectly, it’s not good :)

     

    And when the trust is breached, it’s hard to regain, unfortunately

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