S2 app dropped support for Android 7?

Forum|Forum|5 years ago
January 27, 2021
32 replies
1845 views

The latest version upgrade of S2 12.2.4 has started to say that the OS on my Motorola G4+ phone Android 7.0 is no longer supported. It now no longer finds my Sonos Play:1 and Play:3 speakers in the app. The notification directs me to the Sonos website documentation that says that Andriod 7 is supported. I haven’t seen any announcements that Sonos is dropping support for Android 7. Why is this happening?

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Best answer by Coloneltitos

I confirm: bug fixed and app works fine on my phone with 12.2.5 version. Thanks to the Sonos support. More fear than harm...

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N

no customer service

Lyricist I

Had the problem last year that the S1 App popped up and said my OS was no longer supported. It was fine as everything continued to work as usual. Woke up this morning and the App said it will no longer work and I couldnt get past the message or turn on/turn off/control my speakers.

The support page said that the S1 will continue to work but when I got onto to support they blamed me because i had “automatic updates” ticked and my speakers had been “updated” but not the App and they would no longer work unless I bought a new phone. Very bad service that they can make my speakers redundant by stealth. Tried to delete and then re-install S1 but it failed to work. Just sitting here and remembered that my Spotify App also works my speakers so I tried that and it works fine.

Basically Sonos has “updated” my older system to a point that it no longer works yet Spotify App (without any sort of update) continues to work fine.

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GregLu

Lyricist III

It's Spotify Connect, and works more flawlessly than Sonos S2 haha, I use it all the time too, it's more convenient and speedy.

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