Contributor I

S1 app crashes when search for radio stations

Forum|Forum|5 years ago
November 17, 2020
24 replies
451 views

every time I search for a radio station and click on “stations” to refine the search, the app crashes. I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.

I’m using the S1 app, a Samsung note 10.

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P

PVG999

Trending Lyricist I

I added the stations I needed using the pc windows app, could you use that as a temporary way to get them?

J

jacob_7

Prodigy I

Using S1, as soon as I've typed three characters it just crashes. Diagnostic is 1901658868. Hopefully someone from Sonos will have a look and respond.

Cheers!

J

jacob_7

Prodigy I

Anyone from Sonos had chance to look at diagnostic?

Mark P

Retired Sonos Staff

Hi @jacob_7.

Welcome, thank you for reaching back to Sonos Community.

We’ve checked the diagnostic report you just submitted today, and there's no issue showing in the diagnostic.

If you have other phones you can test to isolate, and if the other phone works then I suggest contacting the manufacturer of the phone first phone your using.

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

controlav

Lead Maestro

Hi @jacob_7.

Welcome, thank you for reaching back to Sonos Community.

We’ve checked the diagnostic report you just submitted today, and there's no issue showing in the diagnostic.

If you have other phones you can test to isolate, and if the other phone works then I suggest contacting the manufacturer of the phone first phone your using.

If you need help with any other information, please be sure to let us know.

Mark what the hell are you talking about? The Android app has been crashing when searching for about three months. Many threads on it, some with your support comrades at least admitting there is a problem.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

J

jacob_7

Prodigy I

Hi @jacob_7.

Welcome, thank you for reaching back to Sonos Community.

We’ve checked the diagnostic report you just submitted today, and there's no issue showing in the diagnostic.

If you have other phones you can test to isolate, and if the other phone works then I suggest contacting the manufacturer of the phone first phone your using.

If you need help with any other informatioforn, please be sure to let us know.

Hi Mark, thanks for responding. It doesn't work on my wife's android phone either.

Have you got an android phone running S1 you could try it on and let me know if it works?

Cheers

J

john kallas

Avid Contributor I

Hi @jacob_7.

Welcome, thank you for reaching back to Sonos Community.

We’ve checked the diagnostic report you just submitted today, and there's no issue showing in the diagnostic.

If you have other phones you can test to isolate, and if the other phone works then I suggest contacting the manufacturer of the phone first phone your using.

If you need help with any other information, please be sure to let us know.

Mark what the hell are you talking about? The Android app has been crashing when searching for about three months. Many threads on it, some with your support comrades at least admitting there is a problem.

Seriously, Mark. Many threads on this exact same issue. I've tried everything to correct the problem. App still crashes every time I type in a few letters to search for a station. Fix the problem and quit making it seem like it's a hardware issue! I'm sick of it all.

Mark P

Retired Sonos Staff

Hi @john kallas and @jacob_7.

Welcome, thank you for reaching back to Sonos Community.

@jacob_7.

Thanks for testing the other device, we just want to know if it will work or not as part of the troubleshooting and as you can see other customers are already complaining about this issue for several months now.

@john kallas.

I know your upset about your Sonos app. not working properly we don't have a timeline we can share to fix the issue, but we'll be sure to make an announcement if we have any updates

If you have some time I would like to recommend calling also our customer phone support on this to gather other details like crash logs and more thorough and in-depth troubleshooting steps.

Let us know if it works. If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

K

Keithmac

Virtuoso

Hi @jacob_7.

Welcome, thank you for reaching back to Sonos Community.

We’ve checked the diagnostic report you just submitted today, and there's no issue showing in the diagnostic.

If you have other phones you can test to isolate, and if the other phone works then I suggest contacting the manufacturer of the phone first phone your using.

If you need help with any other information, please be sure to let us know.

Mark what the hell are you talking about? The Android app has been crashing when searching for about three months. Many threads on it, some with your support comrades at least admitting there is a problem.

Seems blaming everything apart from Sonos is the default response on all these threads.

Nothing wrong with your phone imho.

D

DSU20

Lyricist I

Same problem on Google Pixel 5 and Samsung FE20 FAN. Obviously nothing to do with the make of phone. When is this going to be fixed?!

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