Contributor I

S1 app crashes when search for radio stations

Forum|Forum|5 years ago
November 17, 2020
24 replies
451 views

every time I search for a radio station and click on “stations” to refine the search, the app crashes. I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.

I’m using the S1 app, a Samsung note 10.

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PVG999

Trending Lyricist I

I have the same problem, I can search from the pc but not from either of two Android phones, just crashes. Tried reinstalling without success

Mark P

Retired Sonos Staff

Hi @User688701.

Welcome, thank you for reaching out to Sonos Community since you already tried all troubleshooting steps let me help you further.

Have you tried to check if your android phone and Sonos app software are running also the latest software update?

Can you try to use a different android device?

If you need help with any other information, please be sure to let us know.

Help others find useful content by clicking the like button and selecting the best answer to your question

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Keithmac

Virtuoso

Just tried it on my Samsung S20, same result (instant crash when searching Stations).

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jacob_7

Prodigy I

Me too. It's not often I use the search function to find a station but I tried last weekend and it kept crashing out. Just tried again and same result. Looks like it's broken. I'm using S1.

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PVG999

Trending Lyricist I

Galaxy s10e crashes every time, even after reinstalling. Galaxy s7 is ok. Both show app updated 17th September.

Airgetlam

That’s interesting data. Have you submitted diagnostics from both devices, and informed Sonos Customer Support, so they have some hard data to compare, and see where the issue is occurring?

Bruce

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PVG999

Trending Lyricist I

I will when my wife returns home with her s7!