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User688701
Contributor I
Nov 17, 2020 8:44 AM UTC

S1 app crashes when search for radio stations

every time I search for a radio station and click on “stations” to refine the search, the app crashes.  I’ve cleared the cache, I’ve re-installed the app and it hasn’t resolved it.

I’m using the S1 app, a Samsung note 10.

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24 replies

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Mark P
Mark P
Retired Sonos Staff
Dec 3, 2020 2:05 PM UTC

Hi @DSU20.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

If you need help with any other information, please be sure to let us know.

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John B
Dec 3, 2020 2:17 PM UTC

It doesn't need individual troubleshooting.  It needs Sonos to fix the problem. 

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    controlav
    controlav
    Lead Maestro
    Dec 3, 2020 3:30 PM UTC

    It doesn't need individual troubleshooting.  It needs Sonos to fix the problem. 


    Indeed. @Mark P please, instead of another useless boilerplate reply, tell the controller team in Engineering to fix the Android app. If you don’t know who to ask, start with Diane Roberts.

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      sjw
      Local Superstar
      Dec 9, 2020 10:54 PM UTC

      New update on the Play Store fixes it.

      Not specifically mentioned in the Release Notes.

      In the past Ryan would have been on this and probably updated all the threads there were complaining about the issue.  Unless he'd already merged all the threads into one instead of reading each one as if it were the first reported instance…

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