Rubbish new update, what do others think ?

Did you even test this pathetic backward step before destroying the user experience for your customers?

.

User695950 you can be assured that this update was tested and previewed in Beta testing. I participated in it myself and when I experienced it I communicated my strong feelings against this update through the official Beta channels. I had communicated that for the 1st time a Sonos change had seemed completely unintuitive and has actually materially deteriorated my user experience.

There has been a thread among community users that discuss it at length. What you would find there are many for and many against. But my perspective is that the ones who like it were not necessarily grossly unhappy with the previous queuing concept. However, those against it are strongly against and also for the 1st time I am actually seeing a few making dire comments about how it ultimately altered their feeling for the product and that they will have trouble recommending. I am certainly not in that space. I still think the products are great and I can work around it. But I remain unhappy with the change. I think for myself and many others the previous system worked perfectly. There are a few changes that allow quicker actions eg play all and shuffle- I like those.

See the thread discussing the Beta below.

https://en.community.sonos.com/announcements-228985/sonos-version-64-now-public-beta-6738453

Chucked a few albums onto the Sonos today. I understand why "play now" might now default to "insert into queue" when you're playing music (use case: "play this song then go back to what you were playing"), but the desktop app's implementation for playing when the music is stopped is weird - it inserts into queue, not at the start (somewhat logical) or end (previous behaviour), plays what you asked it to, then continues to play something you were listening to minutes/hours/days ago. And given the insert position of likely track 2 of a playlist/album... I can't replicate this on the iPad, because the "play all" button only seems to do a queue-replace-and-play-now. So for a system where a key selling point is "it just works on all your devices", this kind of inconsistency over something as simple as "playing music" does not bode well...

Queue Destruction! Don't update your Sonos! Select a track and get ready for the entire artist catalog of 200 songs to kill your meticulously built queue. Hopefully the skilled employees of Sonos are listening- pun intended!!! Help!!!!

Queue Destruction! Don't update your Sonos! Select a track and get ready for the entire artist catalog of 200 songs to kill your meticulously built queue. Hopefully the skilled employees of Sonos are listening- pun intended!!! Help!!!!

What do you want help on? Writing puns?

@seob: did you try a full network reboot?

@The LHC: if all IP addresses have been preassigned, what are the potential network issues remaining that could cause this?

Yes I did a full network reboot. Still having a few dropouts. It may be network issues due to the update, but I think there was something different about this one. Never had these dropouts before after an update, and I've been using Sonos for several years as well. So even if it is "just network issue" they were caused by the Sonos update.

I'd be curious if the update defaulted the network channel on some installs. It happens sometimes. My Sonos can't use the default (6 I think), it conflicts with the WiFi. Had to set Sonos to 11, but I haven't had such a problem with the update so I don't think it was an issue here. I have 3 access points and two extenders on one and no network issues at all. Only stinky UI so far.

A note to everyone here that is serious about getting the UI back to where it works for you (as it probably did not so long ago) - post tasteful but sincere reviews on 6.4 to everywhere you've made purchases of Sonos gear. Here, on the community site (controlled by Sonos) we are only howling dogs. On the retailers websites, we are bombs. Without this market influence, we are just a lot of noise.

Cheers!

Someone on another thread wondered if the update had changed the default wireless channel. It might be worth checking if the Sonosnet wifi is separate from your home wifi. Using channels 1 and 11 is the best setup. Channels 1 and 6 or 6 and 11 is also OK but not quite as separate.

p.s. That last post was for @seob, and the other thread I referred to was actually this one! Thanks @soveryfaraway for the suggestion. I had several pages open and forgot to refresh. Doh!

Sonos - this is a really awful and unpopular update. Please un-screw this for your many loyal subscribers.