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Badger8
Contributor I
April 18, 2020
Answered

Resolved - Pandora Unable to Browse or asking for Authorization Code

  • April 18, 2020
  • 106 replies
  • 5353 views

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 

 

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

 

But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  
 

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by Ryan S

    Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue. 

    If you suspect any service issues, a great place to start is our status page.

    Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

    106 replies

    Show previous replies
    ol_pablo
    Lyricist I
    April 18, 2020

    Same issue immediately following update.  fingers crossed for a wuick patch.

      jcoopsf
      Contributor I
      April 18, 2020

      Same issue here…. Anybody have a fix yet?

       

        blackrooksix
        Lyricist I
        April 18, 2020

        I’ll tell you what.  I’ve spent about a grand on my Sonos system, house-wide, and this is the final straw.  I really don’t care if Sonos broke things or if Pandora did, but combine this with the ‘End of Life’ of the Gen 1 products and I’m >this< close to just selling it all on ebay and finding a new system.

          neil_911
          Lyricist I
          April 18, 2020

          ahh. Bruce!! - - thanks for posting the link.. been trying to figure this out for a while and found this thread.  thx you all!  hope to get back up and running soon… need that activation code to get back to my routine.

           

          https://status.sonos.com/

          Dnap
          Lyricist I
          April 18, 2020

          So now that none of us can not find any activation code for pandora what’s the solution ? 

            jh61408
            jh61408
            Avid Contributor I
            April 18, 2020

            Seems many are having the same problem. Looks like Sonos hit the reset on everyone. Well done Sonos. Of course they are closed now.  What a joke…. I wished there was a better system out there. As Sonos keeps doing stupid stuff like this. 

              jh61408
              jh61408
              Avid Contributor I
              April 18, 2020

              Seems Sonos has an outage, as for code it would have been authorized once you logged into Pandora, but Sonos isn’t responding. 

              tthoman
              Lyricist I
              April 18, 2020

              Just started happening on my system as well. Saw that someone else asked about this 4 months ago and the thread is now closed to comments. Does that mean there is a solution? https://en.community.sonos.com/music-services-and-sources-228994/pandora-asks-for-activation-code-6832756

              shatam137
              Lyricist I
              April 18, 2020

              This is so frustrating.  Same here.  No activation code to be found on my app or my Mac.  After many failed attempts, I removed my pandora account and when I went to add it again, it still was prompting me to activate the account with no activation code.  

              I’ve LOVED my sonos system for 6 years now.  And ever since they announced they were phasing out the technology and then they took it back after negative feedback… I’ve been having problems with my system.

              DaveCarr8
              Lyricist I
              April 18, 2020

              Thank god, I thought I was the only one… only way I’m making it through Covid 19 is with music. I first thought I needed to upgrade, but I’m already upgraded, so I’ve been tech’ing out for the last 60mins try to figure out where the hell this damn activation code is. Good to see I’m not alone… hope this gets resolved soon.

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