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Badger8
Contributor I
Apr 18, 2020 10:35 PM UTC
Answered

Resolved - Pandora Unable to Browse or asking for Authorization Code

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 

 

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

 

But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  
 

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Apr 20, 2020 8:09 PM UTC

    Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue. 

    If you suspect any service issues, a great place to start is our status page.

    Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    106 replies

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    David_73
    Lyricist I
    Apr 18, 2020 11:35 PM UTC

    Same here.  All of a sudden.

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      Kpsewell
      Lyricist I
      Apr 18, 2020 11:35 PM UTC

      Same same. Just started having issues tonight. So frustrating

      Translate
        Airgetlam
        Airgetlam
        Apr 18, 2020 11:35 PM UTC

        Wait until Pandora fixes the issue. Once the issue is fixed by them, you’ll be able to use Pandora as normal. 

        Translate
        Bruce
        task
        Lyricist I
        Apr 18, 2020 11:38 PM UTC

        Having the same issue here as well just after I had to update the app.  Sonos is going to hell and I’m ready to chuck my Sonos equipment in the trash.

        Translate
          Mooney6959
          Lyricist I
          Apr 18, 2020 11:41 PM UTC

          I'm very confident the issue is Pandora.

          They're known more for not caring about repercussions to users than Sonos.

          I'll listen to Sirius till Sonos gets Pandora to remove their head from their ass.

           

          BlackRookSix, 

          Hit me up if you want to sell your Gen1 stuff.

          Translate
            ds_info
            Lyricist I
            Apr 18, 2020 11:41 PM UTC

            Same here. Just started today, and now Pandora is borked on Sonos. And during quarantine no less! I hope Sonos issues some guidance on this soon.

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              Airgetlam
              Airgetlam
              Apr 18, 2020 11:42 PM UTC

              Pandora has separate servers for Sonos users, so it’s entirely possible that one is down while the other isn’t. 

              Translate
              Bruce
                padvani
                Lyricist I
                Apr 18, 2020 11:42 PM UTC

                Same here. I can stream from Pandora to Sonos, by clicking on the bottom right from the Pandora app just like AirPlay, not great but at least it works for the moment. 

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                  glennalban
                  Lyricist I
                  Apr 18, 2020 11:42 PM UTC

                  This issue just cropped up for me as well. Unbelievable. I found an activation code in the URL, it appears to be passing to Pandora, but Pandora says “activation code not valid”. It doesn’t matter whether resetting anything, trying from my iPhone or computer, or other computers. Way to ruin a Saturday night in quarantine!!

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                    Deinonych
                    Deinonych
                    Trending Lyricist I
                    Apr 18, 2020 11:44 PM UTC

                    I’m unable to play Pandora from my Sonos trying using either my iPhone or computer.

                    Keeps asking for reauthorization, but neither device displays an authcode I can input.  I can log in and play Pandora fine other places including the devices I use to control Sonos.


                    Same here.  It was working for about an hour and a half, then stopped again.  Now it’s asking for reauthorization same as yours.  No authorization code is available for me either.  Frustrating.

                     

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                    I play with water and electricity.
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