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Badger8
Contributor I
April 18, 2020
Answered

Resolved - Pandora Unable to Browse or asking for Authorization Code

  • April 18, 2020
  • 106 replies
  • 5353 views

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 

 

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

 

But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  
 

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

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    Best answer by Ryan S

    Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue. 

    If you suspect any service issues, a great place to start is our status page.

    Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

    106 replies

    Show previous replies
    Mike_50
    Contributor I
    April 18, 2020

    I’m having the same issue.  Have uninstalled and reinstalled app but no luck.  Powered off sonos and restarted.   Still no activation code.   

      Airgetlam
      Airgetlam
      April 18, 2020

      https://status.sonos.com/

      Bruce
        Mike_50
        Contributor I
        April 18, 2020

        Same issue here.   Very frustrating.   

          User316557
          Lyricist I
          April 18, 2020

          Me as well. I click to Authorize and no code. Completely blank. Just happened today. I can’t add it on ANY of my devices. Sucks. 

            mikehop
            Lyricist I
            April 18, 2020

            Same here, no auth code given.  

              Eric B
              Lyricist I
              April 18, 2020

              Having the same problem. I tried rebooting all my speakers, router, deleting the app, and reinstalling. Nothing worked. Very frustrating.

               

              The app seems to be unable to take you to the option to login with an existing Pandora account.

                pehirsch51
                Contributor I
                April 18, 2020

                https://status.sonos.com/


                Thank you so much, Bruce!!! So there is an outage with Pandora… BUT, I am able to play it on my devices, just not via Sonos.

                 

                pehirsch51
                Contributor I
                April 18, 2020

                Oops… that was from Sonos. Got it. Thanks again!

                James_99
                Lyricist I
                April 18, 2020

                Same with me. Asking for reauth code but no where to get code

                 

                  markorlando58
                  Lyricist I
                  April 18, 2020

                  Thanks Bruce. That’s really helpful 

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