Resolved - Pandora Unable to Browse or asking for Authorization Code

Forum|Forum|6 years ago
April 18, 2020
106 replies
5353 views

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this...

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

But no matter where I look on the Sonos app, I don’t see an activation code. When I hit the authorize button it pulls me through a screen or two within the app but no code found there.

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

Music service outage

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Best answer by Ryan S

Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue.

If you suspect any service issues, a great place to start is our status page.

Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

Show previous replies

D

donaldcaz

Lyricist I

Same here, where is this activation code??

T

ttelford

Lyricist I

Same issue. I have been trying to deal with this for a couple of hours now. It’s very frustrating. Can someone please help!?!?

B

Badger8Author

Contributor I

Ooooppss. I just posted this question again. Sorry guys. Must have been an update issue on sonos or pandora end. Might take em a few to fix it...

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djandm1

Lyricist I

Suspiciously the Pandora app updated on my husband’s and my phone yesterday. Pandora stopped playing this afternoon on our Sonos.

V

volla139

Lyricist I

same issue here! we have tried from mobile and pc for both sonos and pandora apps. nada

M

MRoth12

Lyricist I

same issue

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Pepper10

Contributor I

I have the exact same problem. Unplugged my Sonus to move it, plugged it back in, prompted me to upgrade and after the upgrade when I tried to connect to Pandora it takes me to pandora.com asking me for an activation code - the activation code is no where to be found.