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Badger8
Contributor I
April 18, 2020
Answered

Resolved - Pandora Unable to Browse or asking for Authorization Code

  • April 18, 2020
  • 106 replies
  • 5353 views

Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this... 

 

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

 

But no matter where I look on the Sonos app, I don’t see an activation code.  When I hit the authorize button it pulls me through a screen or two within the app but no code found there.  
 

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

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    Best answer by Ryan S

    Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue. 

    If you suspect any service issues, a great place to start is our status page.

    Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

    106 replies

    Show previous replies
    tomgru
    Avid Contributor I
    April 18, 2020

    Working again...

      woodworker
      Lyricist I
      April 18, 2020

      I am trying to re setup my sonos system and am unable to setup pandora.  It is asking for an activation code, but the code is not shown in the PC or mobile app when trying to setup pandora.  Where do I get the code?

        kramer2k
        Lyricist I
        April 18, 2020

        Same here. I removed Pandora since it was having issues connecting and playing normally. Now this garbage is happening. I can’t find a code to activate Pandora. 

          marcus1217
          Lyricist I
          April 18, 2020

          I am trying to re setup my sonos system and am unable to setup pandora.  It is asking for an activation code, but the code is not shown in the PC or mobile app when trying to setup pandora.  Where do I get the code?

          I have the same problem. Mine was set up but stopped working. I uninstalled the app and when I reinstalled it, it asked for an activation code. I can still tell Alexa to play Pandora on the Sonos speaker but I can’t do it from my phone. 

            Ds02445
            Lyricist I
            April 18, 2020

            Same here.  Had to remove pandora.  Cannot install.  Requesting activation code but can not obtain one.  What a mess. 

              P.J.
              Lyricist I
              April 18, 2020

              Same exact issue as above.

               

              lost Pandora. Deleted App. Started over by re downloading Sonos App to IPhone to play Pandora. Sonos asking for Pandora code. There is no code.

               

              Tried unsuccessfully about 10 times.

               

              Help please!

               

               

               

               

                markorlando58
                Lyricist I
                April 18, 2020

                Jeez if anyone finds an answer to this please post it.  So frustrating.  Glad to come on here and see that it is not just me having issues.

                  schierle
                  Lyricist I
                  April 18, 2020

                  I am trying to add Pandora to Sonos and it keeps pointing me to a page where I am supposed to enter an activation code which does not exist. Sonos does not provide any such activation code.

                  bakomini68
                  Lyricist I
                  April 18, 2020

                  Same here, hopefully an answer will be coming from somewhere.

                    Tweezy
                    Lyricist I
                    April 18, 2020

                    I’m unable to play Pandora from my Sonos trying using either my iPhone or computer.

                    Keeps asking for reauthorization, but neither device displays an authcode I can input.  I can log in and play Pandora fine other places including the devices I use to control Sonos.

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