Contributor I

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Resolved - Pandora Unable to Browse or asking for Authorization Code

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Pandora decided to stop working today. It finally said it needed to be “reauthorized”. I hit the button and brought me to a page that asks for an activation code. But I don’t have an activation code… when I hit “forgot code” or “where to find code”, I get this...

I forgot my code

If you have forgotten your code, you can retrieve it from the product you are trying to set up. Simply select the Pandora option on your product, and it will give you a code to use on this page.

But no matter where I look on the Sonos app, I don’t see an activation code. When I hit the authorize button it pulls me through a screen or two within the app but no code found there.

I also tried to remove the service and re add. And have the same issue… I know this was much easier when I did it forever ago...

Music service outage

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, sorry for the interruption over the weekend, as you all know by now, there was an outage of Pandora on Sonos that cropped up on during the day on Saturday. As of Saturday night it should be fully resolved. As of now, if you’re having any trouble with Pandora on Sonos, it shouldn’t be related to this outage and I’d encourage you to contact our support team to look into the issue.

If you suspect any service issues, a great place to start is our status page.

Moderation note: I’ll be moving some of the other converstations on this outage to this thread for tracking purposes.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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tomgru

Avid Contributor I

Pandora no longer works…. Can’t see favorite stations, etc. Tried to reauth the account, and i get “check your network connection - there was a problem getting started”… etc etc.

But Spotify still works perfectly. Have tried to reath on both mobile and Windows client, wired and wifi as well.

I can login Pandora directly and play music from a web browser.. so seems like the connection between Pandora and Sonos is down?

Anyone experience this suddenly?

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tomgru

Avid Contributor I

I should add that i swapped a Port for an older connect the other day, but it’s been working fine (and setup the exact same way)

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grgilchrist

Lyricist I

Yep, same problem here. Was listing just a little while ago and now it gives me the same error you got. And I also can connect to Pandora fine in a web browser. Google music works fine, haven’t tried any other services.

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Deinonych

Trending Lyricist I

Same problem here. Was listening to Pandora and it stopped playing abruptly. I get a network error when attempting to reauthorize Pandora on my Sonos devices. Playing Pandora from my phone or web browser works just fine. Pandora status shows green on the Sonos Status page, but that’s clearly not the case.

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I play with water and electricity.

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Calvinosaurus

Lyricist I

ALL my other connected services are working, but once again, not Pandora. Seems to be happening more frequently in the past few months.

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DonBreda

Lyricist I

I have the same issue. Only Pandora is not working. Spotify, SiriusXM work fine. Trying to reauthorize Pandora on the SONOS app gives “check your network connection - there was a problem getting started”. Pandora plays fine through the Pandora app on the same phone, and on a laptop.

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Preston_2

Lyricist II

I, also get an error message of “Unable to Start Service”. This is only regarding Pandora. Spotify, etc., all working.

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Love playing my music!

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Taint

Lyricist I

Same problem here was working then stopped and can no longer browse any pandora stations or deauthorize account

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