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Contributor I
January 30, 2019

Removing room in app

  • January 30, 2019
  • 51 replies
  • 16081 views
For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.
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    51 replies

    March 17, 2019
    For the 10th time you are asking a completely meaningless question. There is no means to 'delete a room in the app' because there is never a need to do so. You need to accept that you have misunderstood something fundamental and then we might be able to help. Please state exactly what speakers you have, where they are physically located and how you want them to behave.

    In your current setup, what are the two rooms called. If you play to one of those rooms, which speaker plays? And what about the other room?
    Enthusiast I
    March 17, 2019
    JB,

    Thx

    Let me try this again.

    All in one small room I have:

    Sonos Beam under the TV
    Sonos 1 on one end table 8' away
    Sonos 1 on the other end table 8' away

    All worked perfectly until yesterday, when for some reason the Sonos 1's were not connected to the Beam with only the Beam playing audio

    In my attempts to re-connect the Sonos 1's to the Beam, I mistakenly added another Room. Now one of the Sono 1's plays to "Room 1" while the Beam and the other Sonos 1, plays to "Room 2"

    I have:
    Disconnected the router/wifi for a few minutes
    Have turn Beam and both Sonos 1's off for a few minutes
    Tried using the IOS Sonos app to try to reconnect

    Used the iPhone APP to try to re-connect and still not right.
    ratty
    March 17, 2019
    So the Ones were surrounds, as suspected. I'm not sure how the system's been left with just one surround speaker, but the following should resolve things:
    - Power the Beam off.
    - Factory reset both Ones. See https://support.sonos.com/s/article/1096
    - Power the Beam on again.
    - Use 'Add Surrounds' in the Beam room settings.
    March 17, 2019
    I agree with @ratty. Possibly you have 'grouped' the Beam and one of the Sonos Ones, but the factory reset of the Ones should sort that out if so. Do NOT reset the Beam - just follow @ratty's guidance exactly and it should resolve. The surrounds will be subsumed into the Beam 'room' and only one room will appear in your controller.

    Unless..... there is some fault on one of the speakers that prevents it playing ball. It is just possible that whatever caused them to separate is preventing your getting them back together again. But let's cross that bridge if we come to it.

    The problem you faced was not to delete a room, but to get all your speakers to appear and function as a single entity, i.e. 'room'.
    Ken_Griffiths
    March 17, 2019
    I get the impression @mcdonald44 was perhaps 'grouping', rather than 'bonding' their speakers together. What John says seems to make sense. It explains why the user was seeing two 'Rooms' instead of one... @Ratty's advice above, needs to be followed to quickly resolve the issue, once and for all.
    Enthusiast I
    March 17, 2019
    Thx Ratty, That makes sense...will give that a try
    Enthusiast I
    March 17, 2019
    The Gong Show continues :--((. Tried all Ratty said to do and still one Sonos Play 1 in on Room 1 and the Other Sonos Play 1 in on Room 2...

    Beam is off and will not turn on until I get both Sonos Play 1's working together.

    First question...is there a difference between "Sonos Ones" and Sonos Play 1?

    Still would like to go back to my original question how do you delete a "Room"
    ratty
    March 17, 2019
    The Gong Show continues :--((. Tried all Ratty said to do and still one Sonos Play 1 in on Room 1 and the Other Sonos Play 1 in on Room 2...They can't possibly be, if you factory reset them and added them back to the system. They would have gone into whatever rooms you yourself specifically nominated, or been subsumed into the Beam's room if you added them as surrounds. (What is this "gong" stuff anyway?)

    Beam is off and will not turn on until I get both Sonos Play 1's working together.
    What, you won't turn it on? In that case you didn't follow the instructions, which included "Power the Beam on again". If you're saying the Beam itself won't turn on even when you apply power then there's something going seriously wrong.

    First question...is there a difference between "Sonos Ones" and Sonos Play 1?
    There is, but for the sake of this exercise they're equivalent. (If they're Play:1s, not Ones, that's my error. Ignore it.)

    Still would like to go back to my original question how do you delete a "Room"
    Follow the instructions you've already been given.
    Enthusiast I
    March 17, 2019
    Ratty, you are the best, but this Sonos system is not!

    Sort of pissed I did not know Sonos makes "Sonos One" as well as, "Sonos Play 1" a perfect example of the Gong is to have two different speakers with similar names


    \\The Gong Show continues :--((. Tried all Ratty said to do and still one Sonos Play 1 in on Room 1 and the Other Sonos Play 1 in on Room 2...They can't possibly be, if you factory reset them and added them back to the system. They would have gone into whatever rooms you yourself specifically nominated, or been subsumed into the Beam's room if you added them as surrounds. (What is this "gong" stuff anyway?)

    Yup, one speaker is playing to Room 2 and the other is playing to Room 1. That is why I have been asking how to "delete a room" Yup the Gong show continues

    Beam is off and will not turn on until I get both Sonos Play 1's working together.
    What, you won't turn it on? In that case you didn't follow the instructions, which included "Power the Beam on again". If you're saying the Beam itself won't turn on even when you apply power then there's something going seriously wrong.

    Beam is off, so that I can get the two Sonos Play 1's to work together like they did "perfectly" before I got the Beam.

    First question...is there a difference between "Sonos Ones" and Sonos Play 1?
    There is, but for the sake of this exercise they're equivalent. (If they're Play:1s, not Ones, that's my error. Ignore it.)

    Yup, that is silly they would give to "different" speakers "similar" names

    Still would like to go back to my original question how do you delete a "Room"
    Follow the instructions you've already been given.


    Still having HUGE issues.

    Cannot thank you enough for your help, and if all continues to fail, planning to call Sonos tomorrow/Monday.
    ratty
    March 17, 2019
    Beam is off, so that I can get the two Sonos Play 1's to work together like they did "perfectly" before I got the Beam.

    If that's what you want, then go to the room settings for 'Room 1' and hit 'Create Stereo Pair'.

    Note that this won't put the pair into the same room as the Beam. You could then group the pair with the Beam, but for TV sound they wouldn't be in sync. For that you'd need to add the Play:1s as surrounds, which is where we came in...