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TyJ
Contributor I
January 30, 2019

Removing room in app

  • January 30, 2019
  • 51 replies
  • 16081 views
For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.
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      51 replies

      Edward R
      Edward R
      Retired Sonos Staff
      January 31, 2019
      Hi, TyJ. I'm not quite sure I understand. The app. only ever shows the number of devices present on the system, and this includes the room settings. How many devices / rooms do you have?
      Try searching our articles for help with your question: https://www.sonos.com/en/support
      TyJAuthor
      Contributor I
      January 31, 2019
      There's only one room that was setup. We grouped our Playbase and 2 Sonos Ones. When the Ones lose connection, which happens once a month or so and we have to regroup them, that is when all of a sudden we have TV Room2 added as an additional setup.
        Edward R
        Edward R
        Retired Sonos Staff
        January 31, 2019
        It sounds like the devices are becoming unbonded from the Playbase when that happens. When it happens again, please submit a diagnostic and respond with the confirmation number. Many thanks in advance.
        Try searching our articles for help with your question: https://www.sonos.com/en/support
          mcdonald44
          Enthusiast I
          March 16, 2019
          This is a Gong Show! Will someone please just list an answer on how to delete a room in Sonos.
            ratty
            ratty
            March 16, 2019
            This is a Gong Show! Will someone please just list an answer on how to delete a room in Sonos.
            Kindly stop posting the same question across multiple threads. It's considered to be bad manners.

            I tried to answer on another thread but it's not clear what on earth you're trying to achieve. To 'remove a room' turn it off at the wall. To permanently remove it, factory reset the device. To rename a room just go into room settings and give it a new name.

            If what you want is to add speakers as surrounds to a Beam, well, simply use the Add Surrounds option for the Beam.
              mcdonald44
              Enthusiast I
              March 16, 2019
              Been there done that and it does NOT work! Thx for the reply, but as you can see by all the posts this continues to be an issue for all. Thx and will try again
                ratty
                ratty
                March 16, 2019
                An issue for all? Hardly.

                I still don't know what it is you're trying to achieve: whether it's to get rid of a 'room' from the controller or merely to bond some speakers in a surround setup.
                mcdonald44
                Enthusiast I
                March 16, 2019
                I am just a paying customer who cannot properly use the product I purchased. Hopefully I can get my problem solved via the phone on Monday. Sorry folks like you are attacking us paying customers that have issues with no answers from Sonos or those on this forum. Sad, Sad, very sad. :--(
                  ratty
                  ratty
                  March 16, 2019
                  It still isn't clear exactly what your problem is. Here the story appeared to involve surround speakers for a Beam, for which answers were offered.
                  mcdonald44
                  Enthusiast I
                  March 17, 2019
                  Again....How do you delete a "room" from our Sonos app, so my Sonos Speakers all get their audio from one "Room" and not two "rooms". Again for the 10th time. How do we delete a room from our Sonos App???
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