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Contributor I
January 30, 2019

Removing room in app

  • January 30, 2019
  • 51 replies
  • 16081 views
For some reason I have 2 rooms showing in the Room Settings. How do I delete one within the app? When we have to reconnect our :one units because they get disconnected in the app, it's creating a new room.
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    51 replies

    Enthusiast I
    March 17, 2019
    Ratty, semi-success. I now got my two Sonos Play 1's working together, like there were so perfectly for two years until two days ago :--) I did set both of the Sonos Play 1's back to factory settings and then re-added and all is good :--)

    Now onto to syncing with the Beam. The Beam is set to my TV and audio is working, but cannot add the Beam to the two Sonos Play 1's.

    Any suggestions? Should I also set the Beam back to factory settings too? Will wait for your reply.
    Enthusiast I
    March 17, 2019
    p.s. I still have two room setting on my apps and not sure how to delete one and/or select "primary room" for all the speakers to stream audio too. Still very, very annoying.
    ratty
    March 17, 2019
    We're been over this already. You presumably want to add the Play:1s to the Beam's room as surround speakers. For the (hopefully) last time: to add the Play:1s to the Beam as surround speakers, go to the Beam's room settings and hit 'Add surrounds'.
    Enthusiast I
    March 17, 2019
    Ratty,

    Please know all was working perfectly two days ago!

    Now, I cannot add the Beam as a speaker. Did the power on/off thing then hit the button in the back and was told to wait for a chime and the chime never came.

    also

    How do I know what room the Beam is playing too. and what "room" the Sonos 1's are plating too. Continue to have "two rooms" on my IOS Sonos app.

    Yup I appreciate your help, and hope the Sonos folks know about these issues and also know the great help you are giving us.
    March 17, 2019
    Ratty,
    hope the Sonos folks know about these issues and also know the great help you are giving us.
    There is no issue for them to know about. You didn't follow @ratty's instructions. Best to call Sonos, I agree.
    Enthusiast I
    March 17, 2019
    JB, thx...Again, but my original question has NOT been answered. This question pops up everywhere on Google and in the Sonos Forums.

    "How can we delete a "room" in the Sonos App(s)."

    Might be easy for you and Ratty be so quick with your answers, but a system that worked "Awesome" now is a Gong Show, with no answers.

    I have bee trying everything suggested, but Sonos speakers still do not work properly or together, like they did three days ago.

    I have been able to "finally" get my two Sonos Play 1's working together, just now cannot get the Sonos 1's working with the Beam.

    Hopefully I will get some answers for: "How can we delete a "room" in the Sonos App(s)."

    Very, very sad to be looking at (& not hearing) my almost $1000 of Sonos products.

    Thx Much
    Smilja
    March 17, 2019
    [...] Hopefully I will get some answers for: "How can we delete a "room" in the Sonos App(s)."

    Very, very sad to be looking at (& not hearing) my almost $1000 of Sonos products.

    Thx Much

    As has already been pointed out multiple times -- you don't need to, therefore it's not possible to delete a room. Please provide a screenshot of 'Sonos App --> More --> Settings --> About my Sonos System'.
    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Enthusiast I
    March 17, 2019
    Smilja, TY and here you go. I still have two rooms on my app and three sonos speakers (Beam & 2 Sonos Play 1's) that do not sync with each other.
    ratty
    March 17, 2019
    my original question has NOT been answered.
    It HAS. This is a labour of Sisyphus. I give up.
    Ken_Griffiths
    March 17, 2019
    My guess here is that @mcdonakd44 has created a room called 'Family Room' with the Beam initially... and then switched it off. Then has created a stereo pair, with his Sonos Ones, also called 'Family Room', perhaps without closing and/or refreshing the Sonos App.

    If @mcdonald44 follows @ratty's instructions, his problem will be completely resolved, but can I suggest that he assigns entirely different names to his Sonos One devices to begin with, for example try setting them up initially as 'Surround 1' and 'Surround 2', or any names except 'Family Room' before he then bonds both of the speakers to the Beam. The result will be he will end up with one Sonos Room called 'Family Room' in his Sonos controller app.