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Contributor I
October 7, 2017

Please go back to the last app, the update sucks SO bad!

  • October 7, 2017
  • 397 replies
  • 18965 views
Is there any way to revert back to the last app before the recent update? This latest update is just plain stupid.
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397 replies

Lyricist III
October 29, 2017
Cross posted from another thread - I made the mistske of telling Google Store to update the Sonos app. Once the app updated it self and all my speakers were upgraded, I found the new UI to be terrible and not have dark backgrounds, among many other issues. I uninstalled the 8.0 app and found an apk mirror for Sonos 7.4, I reverted back to 7.4 for android to get the original, useful UI back that also has the wonderful dark backgrounds and a host of other things. No issues so far... :)

I would love a walk through on how to get my whole system back to a previous version. I have several controllers including Win/ MAC laptops and Android phones. I so desperately want to get back away from this 8.1 thing that took out my whole system. So frustrated that my system was held hostage until I updated all my controllers only to find there are no significant updates, just piles of deficiencies.

How do I get all my controllers back to a 7.x version? Can it be done?
Contributor I
October 29, 2017
We had company come a couple of months ago who had never seen a Sonos before. I handed him my iPhone with the Sonos app already opened and said play around with it and see what you think. He had it pretty much figured out in a few minutes. Same friend came yesterday and not used a Sonos since his last visit. The first thing out of his mouth was " What the hell happened!" Oh well.
Renowned Enthusiast II
October 29, 2017
We had company come a couple of months ago who had never seen a Sonos before. I handed him my iPhone with the Sonos app already opened and said play around with it and see what you think. He had it pretty much figured out in a few minutes. Same friend came yesterday and not used a Sonos since his last visit. The first thing out of his mouth was " What the hell happened!" Oh well.

And what’s your take away from that?
(1) Play 1, (1) Play 3, (2) Play 5s Gen 1, (1) Play 5 Gen 2, (1) Connect Amp powering a pair of Wharfedale Diamond 10.1, (2) Echo Dots.
Renowned Enthusiast I
October 29, 2017

And what’s your take away from that?


That the new version is absolutely fabulous, as our guests won't be able to sneakily play their own music on our systems? :8
Lyricist I
October 30, 2017
First PLEX, and now SONOS. Two REALLY great programs RUINED by unneeded interface changes. Whoever's idea it was to change from black to white NEEDS TO BE FIRED IMMEDIATELY!!! Apparently SONOS doesn't realize people use tablets and phones in darkish rooms and not only is white backgrounds hard on the eyes, but it looks TERRIBLE and stands out like a sore thumb.

I haven't even gotten into the UI dysfunction yet, I am so depressed that it looks so horrible in white. I leave SONOS running on my tablets 7/24 as controllers and now with all white, I am getting SCREEN IMAGE BURN-IN!!!! Thank you SONOS for damaging my tablets that, for years have been perfect with no burn-in using BLACK BACKGROUNDS.

I've tried rolling back to 7.4, but like another user a few posts up, cannot get past the "Check for Updates" screen. To those that have rolled back, how do you get past that screen? (Android tablet). Help please on getting past the Check for Updates.

My iPhone has updated and I don't think there is a way to roll back an iPhone so that device is screwed.


I totally agree. The new version is ugly. WHY did they have to change the design? The PC app (and the original controller) still have the old classy design. Please give that back to us. It workded perfectly. No reason to change it.
Also it's not a bit intuitive. How could they ever approved this "update"?
Lyricist I
October 31, 2017
The new upgrade is like moving from digital to an 8 track tape. There was clearly no beta test. Sonos has done so many things right but the next "right" thing to do is go back to the previous version or simplify the operation immediately. This is so painful I created a userid just to post my frustration.
Contributor I
October 31, 2017
The room selection is just not working. When changing room it is not possible to deselect the old room before selecting the new. You first have to select the new+old and save. Then deselect the old and save. Are they complete morons at Sonos?
Lyricist III
October 31, 2017
I hate the new app. I look at it and I can't find anything I need. It takes several menu actions to change the music or locate your room, who knows where my favorites went... When a room is selected, there is no option to change the setting without going back. My kids can't figure it out either. We have to use the computer because the app is so bad. The menu on the bottom of the new application should never disappear when you select the room. I've been a customer 10+ years and go back to the CR100 controller so I have been around a while and welcomed all the upgrades but this one is total crap. I don't want to dig through my app looking for settings, I want to listen to music. The app is no longer simple or intuitive. ROLL IT BACK!!!
Lyricist I
November 4, 2017
This update is the worst version ever! Why? Why? Can't you people just leave a working, intuitive, simple app alone?? I would love to go back to the original blue app from 5 years ago! That was the best version ever. PLEASE fix this! 😠
Lyricist I
November 4, 2017
This app upgrade is the worst I’ve ever seen. I used to go around and tell people that Sonos made an app that is intuitive and has everything in place just how it should be. Now, I am telling everyone the exact opposite. Stay away. Sonja used to be great, now it SUCKS.

The people who were in charge of this upgrade should be fired and replaced. HORRIBLE. I read blogs all the time, but never write back. So for the first time I am doing it, because I cannot stand this app. Can’t believe people actually sat around a table and made the decision that it was a great improvement.

This is not about getting used to new app changes. I’ve been using for a while now and have confirmed my initial impression that this was the worst upgrade in history. Strong work SONOS!!

Please go back to the way it was.

#verydisappointed