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Contributor I
October 7, 2017

Please go back to the last app, the update sucks SO bad!

  • October 7, 2017
  • 397 replies
  • 18965 views
Is there any way to revert back to the last app before the recent update? This latest update is just plain stupid.
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397 replies

Lyricist II
November 6, 2017
One reason for loving Sonos, was the easy and intuitive app, that made music simple.

Now Im stuck with a wife and kid (and myself) that constantly asks for my help to doing something with the sonos Music. This upgrade made didnt just made my life of music two times worse, but 3 times 2 times worse, because Im handling music for 3 persons now.

Sonos will not be in this home in the future, if it doesnt stay intuitive.
Contributor I
November 6, 2017
One more vote for bringing the old app back.

I've been in software for 30 years and I understand that, sometimes, change is hard for users and they can get used to a new look and feel. That being said, I've been using this new app now for several weeks and it has not gotten any easier to use for me.

I'd be curious if Sonos has found that new users (those who have never seen a sonos app before) find this easier to use. If that's true, then I *guess* I understand the change.

However, I bet that the real issues is that no one did adequate user testing on this app. Current app on android is really poor and needs major work.
Lyricist I
November 8, 2017
I registered for the forums for the first time after owing a sonos system for over eight years to add to this. The new UI is terrible for all of the reasons previously listed. I just don't get that someone thought this was a good idea.
Contributor I
November 10, 2017
I fell in love with the Sonos product about five years ago when I purchased my first Play 5. Everything worked great. Now they put out this new app update that has destroyed everything great about Sonos! The glitches in the app do not allow me to play different audios to different speakers. In addition, It takes multiple attempts to change what I am playing to the speaker before it actually works. I am extremely frustrated with the lack of testing by Sonos before releasing this app update. I want the old app back!!!
November 10, 2017
I fell in love with the Sonos product about five years ago when I purchased my first Play 5. Everything worked great. Now they put out this new app update that has destroyed everything great about Sonos! The glitches in the app do not allow me to play different audios to different speakers. In addition, It takes multiple attempts to change what I am playing to the speaker before it actually works. I am extremely frustrated with the lack of testing by Sonos before releasing this app update. I want the old app back!!!Please try this. Please just try. Let's say you have two rooms and you want to put a track from your music library on in the Kitchen, and you want to search for a particular artist to put on in the Living Room. Substitute your room names obviously.

1. If you are on the Now Playing screen you will need to swipe down the screen. If not, the tab bar should already be visible at the bottom of the screen.
2. If Kitchen (K) or Living Room (LR) is already the highlighted room, go with it. If not, tap either K or LR. Let's assume we have Kitchen highlighted.
3. Tap Browse on the tab bar, and then Music Library, and then just do what you have always done - i.e. find the song and tap to play it.
4. Tap the Rooms button
5. Tap LR once to highlight it
6. Tap Search and then search for what you want just as you have always done. Tap to play your choice.

Does that help?
Lyricist I
November 11, 2017
Totally agree, switching between rooms is terrible now and lay-out is confusing and huge step back in user-friendliness compared to earlier versions of the app.
Contributor I
November 11, 2017
First time I've needed to visit this forum having owned Sonos for a few years now. Just wanted to vent off. Hate this new app. Loved my Sonos before but this has just ruined it, not intuitive at all. I want the product I bought back. This app is broken. Now when I go to select a song from my NAS it plays the one above, without fail. If I want to select a track, I have to select the one below. Awesome.
Trending Lyricist I
November 12, 2017
Agree! I want the old app. This is pure trash!!!

So when you switch zones, the queue remains??? WTF? I use the living room zone with songs in the queue, move to the bedroom, pull up that zone and it's the same queue as living room? Why doesn't it show what was last played in the bedroom like before???

Stupid! Really stupid!
I think I was the first person to buy a Sonos. At least I feel like it.
pwt
Virtuoso
November 12, 2017
Agree! I want the old app. This is pure trash!!!

So when you switch zones, the queue remains??? WTF? I use the living room zone with songs in the queue, move to the bedroom, pull up that zone and it's the same queue as living room? Why doesn't it show what was last played in the bedroom like before???

Stupid! Really stupid!


You’re using the quick grouping function on the Now Playing screen, instead of selecting the room you want using the Rooms tab. It’s very easy once you figure it out.
4 x P:5 | Sub | 4 x P:1 | 3 x Connect | 2 x Boost | Connect:Amp | 2 x One | Amp | Move | Port | Era 300
Lyricist I
November 13, 2017
Had Sonos for over 5 years with speakers in pretty much every room... loved the sound and simplicity - the latter one is gone now to the point that I don't want to use it anymore. Playing Song A in Room 1 and then switching to Room 2 to play Song B used to be easy and intuitive. Now it either starts playing the same song (A) in both rooms, stops playing altogether or (in most cases) doesn't even let me switch to Room 2... I unselect Room 1, select Room 2, hit "Done" and it stays at Room 1... no matter what I do.
Not sure what you guys are doing there, and I know there was some exec shuffle going on - but this is not working!