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Contributor I
October 7, 2017

Please go back to the last app, the update sucks SO bad!

  • October 7, 2017
  • 397 replies
  • 18965 views
Is there any way to revert back to the last app before the recent update? This latest update is just plain stupid.
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397 replies

Chris
Lead Maestro
December 22, 2017
Who thinks that the postings don't have Sonos' ear? I was under impression they said they were sending all feedback to the development team.
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jgatie
December 22, 2017
Who thinks that the postings don't have Sonos' ear? I was under impression they said they were sending all feedback to the development team.

It's a convenient way for them not to face the fact that the real reason the clamoring has calmed down could be people are getting used to the changes and now find them not as bad as they did at first. Thing is, only one side predicted this result, the others predicted furor lasting for months upon months, followed by Sonos' imminent demise as thousands flocked to other systems.

As if those who screamed from the rooftops that they hate the new app would leave in silence without announcing why.

Anybody seen those posts of people actually leaving for a competitor?

Anybody?
Chris
Lead Maestro
December 22, 2017
I've seen them jgatie. But there still here.
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Ryan S
Retired Sonos Staff
December 22, 2017
Hi everyone, we appreciate the feedback all around. Please refrain from insulting or attacking other users, even if you disagree with their sentiments. Everyone should feel welcome to share here.

The team is listening and building on the foundation of the new app. You'll see some changes coming soon. They're looking into the brightness of the app and the team is working on ways to balance the colors. They're also looking into ways to improve the general flow of the app, and streamline navigation.

Thanks for sharing your feedback and please let us know what you think as the app develops.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Enthusiast II
December 22, 2017
Who thinks that the postings don't have Sonos' ear? I was under impression they said they were sending all feedback to the development team.

It's a convenient way for them not to face the fact that the real reason the clamoring has calmed down could be people are getting used to the changes and now find them not as bad as they did at first. Thing is, only one side predicted this result, the others predicted furor lasting for months upon months, followed by Sonos' imminent demise as thousands flocked to other systems.

As if those who screamed from the rooftops that they hate the new app would leave in silence without announcing why.

Anybody seen those posts of people actually leaving for a competitor?

Anybody?


Sigh
Chris
Lead Maestro
December 22, 2017
Thanks for the update Ryan!
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Enthusiast II
December 22, 2017
The team is listening and building on the foundation of the new app. You'll see some changes coming soon. They're looking into the brightness of the app and the team is working on ways to balance the colors. They're also looking into ways to improve the general flow of the app, and streamline navigation.

Thank you for responding. I realize things are probably very hectic with the new hardware, new software and the holiday buying season. However, more official updates should alleviate some of the upset on the forum.
Enthusiast II
December 22, 2017
It's a convenient way for them not to face the fact that the real reason the clamoring has calmed down could be people are getting used to the changes and now find them not as bad as they did at first. Thing is, only one side predicted this result, the others predicted furor lasting for months upon months, followed by Sonos' imminent demise as thousands flocked to other systems.

Or it could be that many have expressed their displeasure and moved on, or just given up. And, they are probably tired of being insulted by other forum members.
Renowned Enthusiast II
December 22, 2017


It's a convenient way for them not to face the fact that the real reason the clamoring has calmed down could be people are getting used to the changes and now find them not as bad as they did at first. Thing is, only one side predicted this result, the others predicted furor lasting for months upon months, followed by Sonos' imminent demise as thousands flocked to other systems.

As if those who screamed from the rooftops that they hate the new app would leave in silence without announcing why.

Anybody seen those posts of people actually leaving for a competitor?

Anybody?


Why must you use such overblown inflated language ??

..... furor lasting for months and months
...... thousands flocked to other systems
....... screamed from the rooftops

If you have a point it is diminished by exaggeration.

Why does it matter to you that others don’t like the app? You have provided many posts explaining your reasoning why they may not like it, and in some cases you may be right. But so what? Explaining away the reasons why people don’t like, doesn’t change the fact that the don’t like it. They, like you have paid their money, and they have a right not to like it. They don’t even have to provide reasons, If they choose. Give them that space and stop trying to change their mind. Pushing the ‘muscle memory’ stick for the nth time doesn’t suddenly make you right and them wrong.

Andrew
Chris
Lead Maestro
December 22, 2017
I do agree that muscle memory does make the layout worse. Especially as I tend to use my Sonos a lot when people are over at my house ... and let me say after a few drinks that muscle memory mistake thing really kicks in!

🙂
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