PC controller not finding SONOS components!

Came here to find solution - I have exactly the same issue - Android app working find, PC app cannot see any of the components at all. Sonos system only a few days old. Not happy at all for such an expensive piece of hardware and software. 

Oh dear, I came here expecting to find a solution - I have just purchased a Sonos system and have exactly the same issues - Android app works fine, PC app cannot see Sonos. Not happy at all.
Are you connecting over wifi or is the PC networked?
Does that machine have any networks other than the one you are using to connect?

Oh dear, I came here expecting to find a solution - I have just purchased a Sonos system and have exactly the same issues - Android app works fine, PC app cannot see Sonos. Not happy at all.
Thanks for the swift reply, Adam! 

I've just resolved it, thanks to comments in this thread actually - I used a laptop that I had to hand that only had a single network interface and that worked fine. 

Just frustrating that the PC app couldn't give a more helpful message (or any diagnostic message at all).

cheers
dj

Hi I am having the same issue. 

On one laptop, android phone and iphone sonos software installed without a hitch. 

But when trying to install on another laptop I always get the "your sonos device was not found" message.

This is what i have done already,

1. I reinstalled the sonos software.
2. I restarted my laptop.
3. I uninstalled my VPN
4. I tried connecting my laptop direcly using LAN
5. I have disabled all other network adapters

When the sonos app gets to the "connect to a sonos component screen" i press the button on the bridge and it say connecting which means something is happening and it definately knows its there. 

Thanks for any help.

Alan 

Hi I am having the same issue. 

On one laptop, android phone and iphone sonos software installed without a hitch. 

But when trying to install on another laptop I always get the "your sonos device was not found" message.

This is what i have done already,

1. I reinstalled the sonos software.
2. I restarted my laptop.
3. I uninstalled my VPN
4. I tried connecting my laptop direcly using LAN
5. I have disabled all other network adapters

When the sonos app gets to the "connect to a sonos component screen" i press the button on the bridge and it say connecting which means something is happening and it definately knows its there. 

Thanks for any help.

Alan 


I had the same problem. The PC controller was detecting the component because the message would change as soon as I pressed the "connect" buttons but was failing to complete the process, same message as yours.

My problem was that VirtualBox had created a new network connection and was causing the controller to misbehave.
I just disabled the connection and it was fine after that.

Do you have more that one network connection on that laptop?

Same issue - brand new Sonos 1 and Bridge. Samsung Galaxy 3 and BlackBerry Android App connect but PC says "your sonos component could not be found"

I had a similar issue with VirtualBox installed, and it took quite some work with Sonos support to get it sorted out. It seems that the Sonos PC Controller software gets confused by the Virtual Network Adapter that VirtualBox installs. Solution is to disable the VirtualBox adapter whilst the Sonos PC Controller establishes a connection to the Sonos component(s). Once they have connected, the VirtualBox adapter can be re-enabled. I too am network-savvy and cannot understand why this should be a problem.
That fixes my problem too:-)

I had the same problem, I could connect with my iPad but my PC couldn't find my SONOS system. When I opened the "Network and Sharing Center", I found that my network connection was setup as a public network. I changed it to a home network and SONOS immediately connected.

Appreciate string to correct. I have access to Sonos on one laptop (Windows 7), iPhone, and Sonos controller (Before I bought an iPhone). I have Sonos application installed on another laptop and tried to open recently, but it can't find my Sonos system (which is playing right now)... I disabled Firewall to allow access to Sonos application on 2nd laptop, but still won't find Sonos system. It appears that Sonos software currently doesn't allow more than one Windows 7 laptop controller?

I've just hit the problem described above. My laptop running Windows 8.1 wouldn't connect to the Sonos bridge, but android apps on my Nexus 4 and 7 connected immediately. I'd configured the firewall as suggested in the Sonos faq pages (it is Kapersky Pure 3.0), and tried a lot of what is suggested above (connecting via an ethernet cable to the bridge, disabling other network adapters...).

Nothing seemed to work, until I decided on last ditch measures. Turn off the firewall. Much to my surprise this worked. This was over wifi so it didn't need to be connected via ethernet. After having connected I enabled the firewall and everything seems to work.

I know my setup is fairly simple - no LAN, no VPN, just a homegroup network connection, but I thought I'd share what seems to be a frustrating process that just isn't made clear in the Sonos official documentation.

I hope everyone got their systems working. Sonos really need to update their documentation as it is wafer thin and doesn't help at all.