PC controller not finding SONOS components!

Do you have more than one network adapter (physical or virtual) on the PC that won't connect? As noted above, the Sonos controller can't handle more than one network adapter when it's doing the initial setup. One a connection is configured, extra adapters can be re-enabled

Hi Peter,

I know it's a pain, but it might be worth trying uninstalling (rather than just disabling) the 'other' adapters. I know when I was trying to debug this with Sonos Support, they had me uninstall VirtualBox...

Your Sonos device has to be connected to a router if i'm not mistaken. You cant direct connect it to your pc. I was having similar issues to yours uninstalled av etc. When i disabled VirtualBOx's adpater and logmein adapter it worked.

Hi Chris,

Thanks for the update !
I'll try that later on (Uninstall VMWare network adapters) and will let you know...

Hi Stacy,

Your Sonos device can act like a switch/hub.
The connection I described is such (all cabled):
Internet<->Cisco Gigabit Switch<->Sonos Devices<->PC

Cheers,

Peter H.

Hi Peter,

Can you please try connecting the computer directly to the Cisco switch, to eliminate one possible problem source.

Does the computer discover your Sonos devices as network devices? You may have to alter your network settings for this particular network to allow discovery of network devices.

/Dan

Hi Peter,

Can you please try connecting the computer directly to the Cisco switch, to eliminate one possible problem source.

Does the computer discover your Sonos devices as network devices? You may have to alter your network settings for this particular network to allow discovery of network devices.

/Dan


Hi Dan,

Thanks for the idea... As stated above, I'm having this issue only with one computer. It all works fine on other computers (Win7) on the same setup. It also works wireless via iPhones and Android tablets... So the switch is not the issue... It's something on that laptop specifically. I'll try Chris's suggestion first and remove the VMWare virtual network adapters completely on that machine and will keep you posted on my progress.

Cheers,

Peter H.

Hi Peter,

Can you please try connecting the computer directly to the Cisco switch, to eliminate one possible problem source.

Does the computer discover your Sonos devices as network devices? You may have to alter your network settings for this particular network to allow discovery of network devices.

/Dan


I don't think uninstalling VMWare will help, you've disabled the network adapters which should be enough.

I would still recommend that you try connecting your PC to a another physical port, preferably the one your other PC is using. This will eliminate a failure area (this will probably not help, but I'd do it anyway).

Have you tried having only one of the Sonos components wired to your network? I haven't looked at how Sonos handles multiple network connections.

/Dan

 

 

Hi Peter,

Can you please try connecting the computer directly to the Cisco switch, to eliminate one possible problem source.

Does the computer discover your Sonos devices as network devices? You may have to alter your network settings for this particular network to allow discovery of network devices.

/Dan


Hi Dan,

Thanks again... Yes tried other ports and wireless from that computer. I'm wondering if there maybe is a port conflict with another application (e.g. lync) during discovery on that machine... On the Sonos side there is nothing that can be configured in an advanced way including port usage.

I'll keep you posted on any progress.

Cheers,

Peter

As I posted a while ago, changing the channel on my wireless router worked for me, although I can't guarantee this was not a coincidence.  Has this worked for anyone else ?  If so, it may be an issue of wireless interference ?

Oh dear, I came here expecting to find a solution - I have just purchased a Sonos system and have exactly the same issues - Android app works fine, PC app cannot see Sonos. Not happy at all.