PC controller not finding SONOS components!

I have solved my problem ! I don't know why this works, but I changed the channel my wireless router was working on (from channel 1 to 11) and everything is now working fine.

Hi George - I have the exact same problem; have you managed to resolve - it's driving me bonkers and having spent an hour on hold last night for them not to answer didn't help! I bought my gear last week, it worked for 2 days, added another component and now the controller will not connect to anything...please help!

I am having the same issue

I am having the same problem. Brand new SONOS Connect - and the PC Controller software cannot "find" the device. Launching SONOS app on iPad allowed setup of the device to be completed - but PC Controller still can't see it - and apparently that's the only way I can complete the configuration (point at music library on NAS, etc). Initial response mentioned "virtual networks" - I definitely have VM software (VirtualBox) on this machine, but am network savvy, and can't find any reason / explanation why VM networks would interfere. Please advise. So far, my initial experience with SONOS is far from stellar, despite the fanatic recommendations from friends and co-workers. FAQs and knowledgebase not proving helpful yet.

I am having the same issue, except my Windows controller works and my iPad and iPod controllers cannot connect to any components.

The Sonos software cannot make the initial connection if the computer has multiple network connections. This means that you cannot have two network cables, cable and wireless or virtual networks enabled during the setup. To solve the problem just go into the network configuration and temporarily disable all network adapters besides the one connected to the same network as your Sonos system. After your computer has found your Sonos system you can enable the other connections again. I wish Sonos would put this in their FAQ as it's a common problem.

This is the first time I have seen this mentioned. I have been bashing my head on this one. Disabling the "other" network fixed the issue. Thanks Dan.

I had a similar issue with VirtualBox installed, and it took quite some work with Sonos support to get it sorted out. It seems that the Sonos PC Controller software gets confused by the Virtual Network Adapter that VirtualBox installs. Solution is to disable the VirtualBox adapter whilst the Sonos PC Controller establishes a connection to the Sonos component(s). Once they have connected, the VirtualBox adapter can be re-enabled. I too am network-savvy and cannot understand why this should be a problem.

I had a similar issue with VirtualBox installed, and it took quite some work with Sonos support to get it sorted out. It seems that the Sonos PC Controller software gets confused by the Virtual Network Adapter that VirtualBox installs. Solution is to disable the VirtualBox adapter whilst the Sonos PC Controller establishes a connection to the Sonos component(s). Once they have connected, the VirtualBox adapter can be re-enabled. I too am network-savvy and cannot understand why this should be a problem.
It was VirtualBox for me as well.

I am having the same issue. Installed 3 Sonos components, all directly cat6 wired onto a Cisco gigabit switch. Installed controller on Tablet Android 4.1.2 (OK), iPhone iOS7 (OK), PC Windows 7 Home x64 (OK), Windows 7 Business x64 (Not OK)...

So I am having issues on one PC.
- I connect the PC directly wired using an ethernet cable onto one of the Sonos components
- Start the controller -> No device found
- Next:
   - Disable any VM network defined onto the PC
   - Disable Windows Firewall
   - Disable Anti-Virus software
   - Quit any other resident communication software like Lync, Skype, ...
- Start the controller again -> No device found

I know it must be something specific on this PC, but I am out of clues... Could it be a port conflict that is being used for the device discovery?

I am out of clues here...

Any suggestion?

Thanks in advance!

Peter H.