PC controller not finding SONOS components!

Hello Richard, It sounds like something install and running on the PC is still blocking your SONOS from speaking to the PC. This does not seem to be a network issue since the Android Phone seems to work fine with the System. What internet security or firewall software running is running on the PC? What is the operating system is running on the PC ? The PC is connecting to correct network? Is there an virtualbox, virtual machines, or VPN connections being used on that PC?

I am experiencing the same issue. Phone works fine. PC wont find Components. Windows XP. McAfee Virus No VPN. I have admin rights, but the PC is under a managed IT settings as its the same lappy i use for work.

Hello User837421, Do you have an iDevice, Android Device, or another PC you can try and run the Sonos Controller from? If so please try to install the controller on that device and see if that associates. Is there a firewall installed by your IT department. Please make sure these specific ports are open on the firewall to allow the Sonos through. I will attach a link to the Sonos Answer that covers those ports. Once your IT opens them please try to run the Sonos Controller again. https://sonos.custhelp.com/app/answers/detail/a_id/206/kw/ports

Hi I am having the same issues. I have a desktop client on my desktop PC, and Sonos app on both iPhone and iPad which work fine, however having issues installing onto laptop. What I get is the prompt to pair, I click the v+ and mute key and the client appears to look as if its processing then I get " your sonos component could not be found", ive tried the pairing process from my bridge, playbar and play3 with the same result. I have tried to uninstall the SW. I have no firewall.

User837421 here again. As it works fine from my android phone, it is definitely my PC. Although it says the ports are not blocked, I can only assume at this point it is some part of the "IT policy" that is blocking it. Unfortunately, I am limited to using my phone only as unless there was a straightforward solution I dont have time to spend hours trying to get this to work. I am happy enough with the software on the phone at this point (thanks beta)

Would someone be able to advise on my issue please? Cheers

I have the same issue, it use to work and stopped.

I have a brand new system and have the same issue with regard to operating the system from our Macbook and Ipad, after working well it cant be re-engaged after a period of non use. Initially tried firewall settings which made no difference and then reinstall. However the solution which has now worked twice was simply to turn off power to the bridge (and router) and then power up again and it re-engaged. However no idea why this is the case and it is a ridiculous solution for such an expensive and sophisticated piece of kit.

Same issue here. What's going on ?

my new issue is since the latest Sonos update, the Sonos controller that wasn't working wont even load, it indicates an update is required and to visit the Sonos site. I download the latest and install it and still get the same error. Ive tried to remove and re install.... same issue.