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ItsDaWaves
Contributor I
July 21, 2022

New Update - Way too much midrange

  • July 21, 2022
  • 23 replies
  • 1426 views

How long does Sonos to fix an update? My arc sounds way too piercing in the midrange. It's just too sharp sounding now. The arc also has less mid bass with a now overwhelming mid range sound. 

I wish to go back to the original settings. Even the sub has suffered the low end isn't as solid; sometimes the sub is barely heard. I adjust the EQ and sub level and still not satisfied. This update is no good. 

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    23 replies

    Dennisg
    Contributor I
    July 21, 2022

    I have to agree the update has ruined the sound. I was only thinking the other day how amazing the system sounded...now it sounds really bad; nothing is balanced (arc, 2 x one SL, 2 x sub). Will Trueplay over the weekend. I hope it makes a difference.

      ItsDaWavesAuthor
      Contributor I
      July 21, 2022

      I have to agree the update has ruined the sound. I was only thinking the other day how amazing the system sounded...now it sounds really bad; nothing is balanced (arc, 2 x one SL, 2 x sub). Will Trueplay over the weekend. I hope it makes a difference.

      Good luck! I have heard others still in dislike after trueplay. I am hoping for a new update that will fix these issues. You notice the difference especially with TV and music. 

        slongChez
        Trending Lyricist I
        July 22, 2022

        I will say that after running the update and retuning with Trueplay, I noticed a difference in the audio quality all around. Before I wasn’t as impressed with the audio and more so the dialogue clarity compared to previously having the Beam Gen 2. Watching the same show that is in Dolby Digital 5.1 audio format, pre-update and post-update I have noticed a difference in the audio quality. Dialogue is definitely better, but also the balance of the audio all around. I did notice that I had to turn up the volume slightly higher than before, as others have mentioned but still no higher than 54-56 volume for me. I haven’t had issues with my Arc + Sub Gen 3 setup at all. The sub and bass in general still sounds really good to me. 

        Keithmac
        Virtuoso
        July 23, 2022

        It was over 2 months last time when they mucked up the surrounds, depends if enough people complain whether Sonos will even look into it.

        Alexsr71
        Trending Lyricist I
        July 23, 2022

        This update is terrible, killed the bass and made the kids wayyyy to piercing. True play makes it worse, the bass unit now performs like a small **bad** sub… crazy.

         

        *Moderator Note: Modified in accordance with the Community Code of Conduct.*

          nikid
          Enthusiast II
          July 25, 2022

          There’s a whole other thread underway here about it too: 

          I called up SONOS today (July 25, 2022) and they said engineers are working a ‘middle-ground’ fix which should be available in the next 2 weeks. Whilst they’ve received some positive feedback about the update, they have mostly received negative and hence the rushing around for a fix. By middle-ground I suspect they mean a happy medium, so retaining some of the enhancements like connectivity improvements but also addressing the other issues such as lower volume level, sub sounds and mid-treble issues. Fingers crossed, as it can not stay sounding like this.

          My products - Arc, Sub Gen3, 2x OneSL

            ledzep1
            Headliner II
            July 25, 2022

            There’s a whole other thread underway here about it too: 

            I called up SONOS today (July 25, 2022) and they said engineers are working a ‘middle-ground’ fix which should be available in the next 2 weeks. Whilst they’ve received some positive feedback about the update, they have mostly received negative and hence the rushing around for a fix. By middle-ground I suspect they mean a happy medium, so retaining some of the enhancements like connectivity improvements but also addressing the other issues such as lower volume level, sub sounds and mid-treble issues. Fingers crossed, as it can not stay sounding like this.

            My products - Arc, Sub Gen3, 2x OneSL

             

            I hope a fix is within the week to be honest, they release an update that screws up the sound, and we are left with a budget sounding soundbar that we paid premium price for.

            Why they ******* about with the sound anyway, leave it alone. I don’t mind seeing new features in updates, but adjusting the audio that users have got used to already shouldn't be happening personally.

            The majority were happy with how it sounded pre 14.12!

             

              slongChez
              Trending Lyricist I
              July 25, 2022

              There’s a whole other thread underway here about it too: 

              I called up SONOS today (July 25, 2022) and they said engineers are working a ‘middle-ground’ fix which should be available in the next 2 weeks. Whilst they’ve received some positive feedback about the update, they have mostly received negative and hence the rushing around for a fix. By middle-ground I suspect they mean a happy medium, so retaining some of the enhancements like connectivity improvements but also addressing the other issues such as lower volume level, sub sounds and mid-treble issues. Fingers crossed, as it can not stay sounding like this.

              My products - Arc, Sub Gen3, 2x OneSL

               

              Will be curious to see how the fix works out.

              Minato
              Lyricist I
              July 27, 2022

              There’s a whole other thread underway here about it too: 

              I called up SONOS today (July 25, 2022) and they said engineers are working a ‘middle-ground’ fix which should be available in the next 2 weeks. Whilst they’ve received some positive feedback about the update, they have mostly received negative and hence the rushing around for a fix. By middle-ground I suspect they mean a happy medium, so retaining some of the enhancements like connectivity improvements but also addressing the other issues such as lower volume level, sub sounds and mid-treble issues. Fingers crossed, as it can not stay sounding like this.

              My products - Arc, Sub Gen3, 2x OneSL


              They need to fix this a.s.a.p 😭

                wilwong829
                Enthusiast II
                July 27, 2022

                There’s a whole other thread underway here about it too: 

                I called up SONOS today (July 25, 2022) and they said engineers are working a ‘middle-ground’ fix which should be available in the next 2 weeks. Whilst they’ve received some positive feedback about the update, they have mostly received negative and hence the rushing around for a fix. By middle-ground I suspect they mean a happy medium, so retaining some of the enhancements like connectivity improvements but also addressing the other issues such as lower volume level, sub sounds and mid-treble issues. Fingers crossed, as it can not stay sounding like this.

                My products - Arc, Sub Gen3, 2x OneSL


                They need to fix this a.s.a.p 😭

                Yes… before the update I like my system a lot, but now I don’t even want to use it… :(:(

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