New ios app sucks

Absolutely terrible update. Couldn’t be less intuitive. Whoever ok’d this should be fired.

Btw, I have 18 units and will not buy anymore as my wife will not use the system anymore after these awful changes. Won’t be recommending them to anyone anymore either

I struggle to see how this update makes your experience so adverse that you won’t buy any more units or recommend the product. I can do all the things that I could have done previously. Most of the changes are fundamentally layout and aesthetics. I get that some people find some of the changes irritating such as white background and the layout of My Sonos but these are not fundamental changes. No change this time around us findamental.

Now I was beyond furious about the queue management changes done a few months back. The move to one tap sent me crazy. That was more fundamental than anything done here. And with that I remained a Sonos fan and advocate. Changes will never always go your way but the product that we love is still the product that we love after these changes. It seems your Love was on the fringes ?

I will continue to use the product because I as well have 15 Connect Amp units. The complaints we raise is so they can revisit their decisions and changes. It's not intuitive and very cumbersome. Nothing worse than hearing my wife sigh or get frustrated trying to turn music on either. I just feel they rolled something out that is not an improvement and it needs to be addressed.

It sounds like this update is doing exactly what it was designed to do... get people off the app and onto using voice control 😃

I am not sure that was the intent but no thanks on the Eco.... I don't need devices in my house constantly listening to me. Plus I have kids and really don't want them triggering all sorts of stuff as a game.

The listening concern is kind of a red herring... much less risk of abuse than a mobile phone for example. The kids on the other hand is a completely valid worry as they tend to love these things and can't help but want to play.

I swipe down in MY SONOS, still no favorites. What am I doing wrong? Unable to see them at all.

Everyone I have spoken to hates this new app. My wife also has trouble getting to any channel we previously liked on. Way to ruin a great thing.

I will NEVER have a mic in my house, so am very upset . Your #1 priority should be to fix this app.

My Sonos is the new Favourites, you don't need to swipe down, You should see your Favourites categorised by type

I click MY SONOS, I swipe down, i see my phone notifications.

Still unable to see favorites.

And if you have to come to a forum to figure this out, id say its pretty universally terrible.

My Sonos is the new Favorites, you don't need to swipe down, You should see your Favourites categorised by type

I go to the Windows PC app, favorites are there, go to MY SONOS, nothing there.

I recently updated my MacOS app to v8.0 and iOS app to v8.1 and have some feedback on the horrible new UI.

Suggestions to the Sonos UX team:

[1] The UI between the Mac and iOS versions is different, specifically the iOS version has a button MySonos while the Mac version is called Sonos Favorites. I don’t know if this is a matter of one version being older than the other, but it’s confusing to call what I think is the same feature by two different names. I think “favorites” is the simplest label for this feature.

[2] There’s a UI change on the iOS version which I feel is a big mistake and has resulted in a worse user experience. Specifically in the previous version when I clicked what is now called My Sonos (I think it was called favorites like the Mac version, which makes more sense) I would see a vertical list of my favorite stations, music etc with a small icon for each item. In the new version I see a horizontal list of stations etc with a large icon for each item. The problem with the new UI is that on an iPhone 6 Plus I can only see two of my favorites unless I press the “see all” button, which changes to the vertical format, where I can see 9 of my favorites.

[3] When I updated my iOS app I was informed that I needed an account and that the account associated with my Sonos system is w***C@yahoo.com. Since I have never had a Yahoo! account with this email address I’m wondering if you use this as a default email address for anyone who doesn’t already have a registered account, or if someone has taken over my account with their email address?

I really hope you change the default My Sonos/Favorites display back to the vertical format which is much more user friendly.

Overall the recent Mac/iOS app updates were a yuuuge mistake (from a UX perspective) for me.