New ios app sucks

[3] There is no default email. What often happens is if you use an installer, they put their own designated account email into the system. This is addressed in the follwing FAQ: https://sonos.custhelp.com/app/answers/detail/a_id/4136

I don’t recognize the email that is displayed. Can I change the email?
Yes. If someone else installed your Sonos system, it may be registered to their email address. You can change the email by tapping on “I don’t have access to this email.” This will allow you to enter in a new email address that you have access to. Your Sonos products will be registered to the new email that you’ve entered.

Can I change the email address for my account?
You can change the email address for your account at any time at sonos.com/myaccount/profile/.

I forgot my password and no longer have access to my account's email, can I change the Sonos account my players are linked to?
Yes. You can transfer the account your Sonos system is registered and linked to.

Open the Sonos app. From the More tab, tap Settings > My Sonos Account > Transfer Sonos to a new account
Using the Sonos app on Mac or PC: Select Help > My Sonos Account > Transfer Sonos to a new account

You should probably transfer your system to the account you used to register here using the last procedure in the quoted FAQ.

Update sucks. Not intuitive and constantly shifts room selections. NOT an improvement. Who knew it was so hard?

I couldn’t agree more with this. Since the downgrade to version 8 I now have a load of Sonos kit that is virtually defunct. I don’t have time to mess about with the app to try and get music playing, the whole point was easy, instant music to help people relax and enjoy life, or so I thought. Now we have a harsh screen and no logical way to get music to play. After a few minutes of stress trying to get it to do something you maybe lucky or may have to just give up and move on with life. I am hoping Sonos will release an upgrade to version 7 soon, before I go and find a replacement system. Sonos, can you please let me know how I can upgrade to version 7 from this Micky Mouse version of illogical, user-unfriendly rubbish?

Short of that can we get version 9 out very soon ( by the weekend would be good, after all you already have the code working and tested it just need the version number hanging from 7 to 9)? The app icon is still black with white writing, let’s make version 9 have a black background to match. When we open a room let’s put a method of playing music on THAT screen. After all surely I would want to select a service to play the music in a room??? Even if we don’t have access to all of the advanced features without a three year training course followed by a 5 year masters in Sonos use it would be nice to stream some music into a room every once in a while.
Come on Sonos it’s ok to make a mistake as long as you admit it and rectify it. I guess it’s apt this is version 8, reminds me of a Windows version of the same number.

I have always been a fan of Sonos but this app has totally p****d me off. I work in tech, trained in electronics and software, and run teams of people who write apps so I believe I am entitled to pass comment at least as a consumer..

To those who have challenged the critique as not being specific enough:

1) The overall presentation of the app is just poorly executed. Colour combinations look like they're not thought through. Pages don't follow logically. The overall UX is just bad.

2) The previous drop-down to change rooms replaced with this comedy thing where the underlying assumption appears to be you will normally combine rooms. Why? Groups worked fine, since the update I find 8 times out of 10 I've somehow got two or more rooms linked.. when I go to ungroup them, 7 times out of 10 I stop the music in the place I actually want it. OK, some will argue this is user incompetence.. funny how I never had the issue before.. funny how my wife is howling about how difficult it now is to use the Sonos.

3) The one that drives me most crazy. On at least a dozen occasions it has taken me the best part of five minutes to even FIND where the accessible content is; we have Spotify and TuneIn Radio connected plus our own music collection on the LAN, but I regularly find myself jabbing away in the top corners, the bottom corners, swiping up, swiping down, and somehow infuriatingly never actually finding the content to change what's playing.

It's really basic stuff when making such profound changes to an app that you put it in the hands of a broad cross-section of existing users and get their honest feedback on the new version. 100% clear you did not do that or you would have received the wall of negative feedback BEFORE you deployed the new version and saved us all the pain.

My wife is very smart but hates tech. So she's my benchmark for whether tech is user-friendly or not. For five years Sonos has been the centre of her days in the house - now she won't even use it.

Couldn't agree more and chuckled to myself about the comment re: wife.
Mine simply gave up in frustration after trying to manage our 8 component system and playlists/favourites etc.

Has simply said 'let me know when they fix it' otherwise she has decided not to use it anymore. Kind of sad... she typically plays lots of music for our young daughers who love 'dance parties'

I have always been a fan of Sonos but this app has totally p****d me off. I work in tech, trained in electronics and software, and run teams of people who write apps so I believe I am entitled to pass comment at least as a consumer..

To those who have challenged the critique as not being specific enough:

1) The overall presentation of the app is just poorly executed. Colour combinations look like they're not thought through. Pages don't follow logically. The overall UX is just bad.

2) The previous drop-down to change rooms replaced with this comedy thing where the underlying assumption appears to be you will normally combine rooms. Why? Groups worked fine, since the update I find 8 times out of 10 I've somehow got two or more rooms linked.. when I go to ungroup them, 7 times out of 10 I stop the music in the place I actually want it. OK, some will argue this is user incompetence.. funny how I never had the issue before.. funny how my wife is howling about how difficult it now is to use the Sonos.

3) The one that drives me most crazy. On at least a dozen occasions it has taken me the best part of five minutes to even FIND where the accessible content is; we have Spotify and TuneIn Radio connected plus our own music collection on the LAN, but I regularly find myself jabbing away in the top corners, the bottom corners, swiping up, swiping down, and somehow infuriatingly never actually finding the content to change what's playing.

It's really basic stuff when making such profound changes to an app that you put it in the hands of a broad cross-section of existing users and get their honest feedback on the new version. 100% clear you did not do that or you would have received the wall of negative feedback BEFORE you deployed the new version and saved us all the pain.

My wife is very smart but hates tech. So she's my benchmark for whether tech is user-friendly or not. For five years Sonos has been the centre of her days in the house - now she won't even use it.

@Alastair_M. With regard to your points 2 and 3, I am not personally experiencing those difficulties but it must be frustrating to do so. I don't know if this will help, but I offer it in the hope it does.

https://drive.google.com/open?id=1mI9AOixsZpxDrxVnsnzYQbPZ23bSV-EG

I couldn’t agree more with this. Since the downgrade to version 8 I now have a load of Sonos kit that is virtually defunct. I don’t have time to mess about with the app to try and get music playing, the whole point was easy, instant music to help people relax and enjoy life, or so I thought. Now we have a harsh screen and no logical way to get music to play. After a few minutes of stress trying to get it to do something you maybe lucky or may have to just give up and move on with life. I am hoping Sonos will release an upgrade to version 7 soon, before I go and find a replacement system. Sonos, can you please let me know how I can upgrade to version 7 from this Micky Mouse version of illogical, user-unfriendly rubbish?

Short of that can we get version 9 out very soon ( by the weekend would be good, after all you already have the code working and tested it just need the version number hanging from 7 to 9)? The app icon is still black with white writing, let’s make version 9 have a black background to match. When we open a room let’s put a method of playing music on THAT screen. After all surely I would want to select a service to play the music in a room??? Even if we don’t have access to all of the advanced features without a three year training course followed by a 5 year masters in Sonos use it would be nice to stream some music into a room every once in a while.
Come on Sonos it’s ok to make a mistake as long as you admit it and rectify it. I guess it’s apt this is version 8, reminds me of a Windows version of the same number. totally agree. This thing never was that user friendly, but new app has made it completely frustrating. My two Play1s are going to be dust collectors. Going back to old school audio. Hit a bitton, listen to (higher) quality sound.

So disappointed! What a huge step backwards this new UI is. Been a user for years, referred so many to Sonos over the years and have 13 zones myself. I absolutely hate using the app now and Sonos in general. My usage is way down. Everyone in my family also is having issues. So many steps to get things done that used to be so simple. I have spoken to many friends with Sonos and all feel the same. I would never recommend Sonos at this point and hope they completely revert back or give people the choice. I have no idea how such an innovative company has made such a huge mistake!

Can't stand the new G.U.I. it is not intuitive at all and is horrible to navigate... the white screen is awful and it's next to impossible to get from one screen to the next... is there anyway to go back to the former version?

It is eminently logical compared to the old system.

How is it logical to skip to the next song when touching a station? You have to touch the up arrow at the bottom to bring up the station menu instead of station itself...there is nothing logical about it.