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Enthusiast II
October 15, 2017

New ios app sucks

  • October 15, 2017
  • 51 replies
  • 2733 views
I upgraded to app v8 it started by not connecting to my 2 play 3s and 1 play 1,
had too set it all up as a new system never had this happen when i have updated
app.
Also dont like the layout one bit, is there anyway to get the old ios app back on
my ipad iphone both on ios 11.
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51 replies

Enthusiast II
October 16, 2017
Absolutely terrible update. Couldn’t be less intuitive. Whoever ok’d this should be fired.

Btw, I have 18 units and will not buy anymore as my wife will not use the system anymore after these awful changes. Won’t be recommending them to anyone anymore either
Ryan S
Retired Sonos Staff
October 16, 2017
Thanks for all the feedback everyone, we're making sure to share it all with the team as they're working to include what critiques and suggestions they can for future changes.

Exactly. I like to keep playlists in each room. I think that is now impossible. To switch to another room you have to check the new room and uncheck the old room. When you do that you move the old room playlist to the new room and obliterate the playlist that already was in the new room. I hope someone could tell me that this isn’t true and show me how to go to a new room without moving playlists that belonged to the old room.

You still can do this, Jerry. When you're looking to change the room to control, slide the Now Playing down and select the tab called Rooms. Then you can pick the room you want to control. The queue will remain the same in the old room. If you're pressing on the red text from the Now Playing, you get a quick grouping menu, to group players together.
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Enthusiast II
October 16, 2017


You still can do this, Jerry. When you're looking to change the room to control, slide the Now Playing down and select the tab called Rooms. Then you can pick the room you want to control. The queue will remain the same in the old room. If you're pressing on the red text from the Now Playing, you get a quick grouping menu, to group players together.


So in other words-unintuitive. I think that’s the point. We all k ow you can do things...but why make it less easy to do them???
Lyricist III
October 16, 2017
Awesome! Thanks Ryan. That little tip means a lot to my experience. If I swipe too high, I bring down my iPad notifications. Too bad the tabs aren’t active on all pages. But now I see I was using the wrong technique for switching rooms.

Any tip for a better way to get to room EQ setting? I change balance control regularly in my GYM depending on my position. At least I used to. Now I have hit 6 tabs before I can get to the control.

Thanks again.
Ryan S
Retired Sonos Staff
October 16, 2017
On mobile, there isn't a shortcut to get to the EQ settings, but that's some good feedback to pass on up. I'll share it with the team.

Also, I think that in a future version of the app that Tab bar will be visible on all screens. I don't believe it's in the next update, but probably the one after. That's just conjecture though, so don't quote me on it if it doesn't change that time.
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Lyricist III
October 16, 2017
Wait Ryan - don't go away yet please. Where is the screen that shows all the room volume levels so that each can be adjusted individually in relation to each other?
Lyricist III
October 16, 2017
Found it.
Ryan S
Retired Sonos Staff
October 16, 2017
Found it.
Great! 🙂
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Lyricist I
October 16, 2017
I also had to reload my entire system. The new app makes some of the navigation easier, but other aspects are more difficult. For example switching between rooms (or grouping less than all rooms) takes multiple attempts. That said some of my frustration stems from relearning where everything is.

I am annoyed at the seeming continuous updates; it feels a bit like the constant updating process of windows 98.
Lyricist II
October 18, 2017
The new IOS app lacks usability. The navigation to actually getting music on a zone is some what cumbersome or in reality too many steps. The previous app was very clean and easy to use. I am not saying this because it's a new app. I am saying this because the user experience has taken one giant step backwards. PLEASE FIX