Contributor II

Question

New App: how do I add songs to a playlist currently playing

Forum|Forum|2 years ago
May 9, 2024
229 replies
19188 views

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

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Pschwenk

Renowned Enthusiast I

Anyone else frustrated that the new app does not access your Sonos Playlists? Has anyone heard when these will be available again? I tried chat. They told me to call. Sat on hold for over 35 minutes. I need my Sonos Playlist back, please, Please, PLEASE!

Edit:

I finally talked to someone. Anthony was very kind and a pleasure to talk to. He informed me an update is coming on sunday/monday but it was not clear it it will include playlists. Fingers crossed.

Thank you for your time Anthony!

Moderator edit: combined posts

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rockingnyc

Trending Lyricist I

There is no longer any playlist functionality. Early moderator replies said playlist editing would return. But that has fallen off the future action steps list.

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gbastug

Enthusiast II

What a bunch of * at Sonos… fix the damn playlist feature! The app is horrible, there was no need to update it with such terrible changes and omissions…. Then CEO is a jackalope if he thinks people love this. Indicative a company in serious decline when they believe their own *…

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

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jashe

Lyricist I

Playlists that have taken years to compile have gone 😤🤬🤬🤬🤬

It looks like they’re just hidden away, rather than gone completely.

On the home screen, if you scroll down to Sonos Favourites and click “view all,” the playlists should be there.

It doesn’t sove the problem though of not being able to add songs to Sonos or Spotify Playlists though.

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jashe

Lyricist I

To say I’m not furious is to say the least. Since this new update I have lost my playlists that have taken months to create. I have spoken to the guy who installed our sonus system & he has told me to hold fire for a few weeks as he felt that within a short time this issue would be rectified, now almost 3 weeks on & still not appeared. However last weekend two of my playlists appeared then when I clicked to play the message came up with “ unable to play this playlist “ . I can’t imagine who has allowed this to happen . I know I’m not on my own & would be grateful of an explanation. After spending thousands of pounds on a system, come on Sonus get your act together.

It looks like they’re just hidden away, rather than gone completely.

On the home screen, if you scroll down to Sonos Favourites and click “view all,” the playlists should be there.

It doesn’t sove the problem though of not being able to add songs to Sonos or Spotify Playlists though.

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rockingnyc

Trending Lyricist I

I agree. It shows he hasn’t got the faintest idea and angry customers spelling it out hasn’t made the slightest impression.

The Sonos CEO said 99% of the customers love (his word) the new app.

I would like to see the data to back up the claim that 99% of the customers love the new app!

The app in the Google Playstore has a 1.4 rating (5 highest) since released with over 180k reviews.

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AndrewLC

Enthusiast I

Sonos: please pleeeease could you let us know if and when playlist functionality will return? This is NOT mentioned in the support release above. I have a new songs playlist that I have been adding to for 10 years and I currently have to add them to a note in my iPhone whilst I wait for it to return to Sonos. You appear to be ignoring this thread and have not replied - or as far as I am aware mentioned playlists anywhere else in your response to overwhelming feedback.

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Rhonny

Prodigy III

Sonos: please pleeeease could you let us know if and when playlist functionality will return? This is NOT mentioned in the support release above. I have a new songs playlist that I have been adding to for 10 years and I currently have to add them to a note in my iPhone whilst I wait for it to return to Sonos. You appear to be ignoring this thread and have not replied - or as far as I am aware mentioned playlists anywhere else in your response to overwhelming feedback.

It’s fundamental functionality. Sonos won’t be able to sell speakers without it. It will return. It’ll be bundled into another update.

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Pschwenk

Renowned Enthusiast I

The new app does not have Sonos playlists. Cannot access existing ones or create new ones. You can create a queue and add all your favorite songs, but you can’t save the list you create. Hmmm, interesting design choice. Just cannot wrap my head around that. SPEECHLESS.

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Pschwenk

Renowned Enthusiast I

So they released the new app to sell there new headphones. Knowing how much they’d upset their customers. Favoring $$ sales over customer satisfaction. Hmmm, another interesting choice to wrap my head around. I certainly will not be purchasing any Sonos headphones or new products for quite some time. And I’ve spent a good penny on several Sonos products. They already have my money and don’t care about me. But interestingly enough, I bet Sonos competitors will be seeing better sales spikes than Sonos in the next few months.

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