New App: how do I add songs to a playlist currently playing

I note Sonos is still “gathering” our comments and will reintroduce “these features” in a “future update”. Like when? Our complaints have been going for a month or more now. 

Well, if you have a Windows computer you can dowload the Windows App and that will let you add songs/albums to a playlist.  Or pick up an old IOS device that can run IOS 15 but not later as that version still lets you manage a playlist (e.g. iPod Touch). The latest Android update will play my existing playlists.

One thing SONOS needs to do after this disaster is NOT make updates mandatory. Let a few users try it and if it fails big time (like this did) others won’t be installing and complaining.

I have no idea how SONOS is going to sell new products during this disaster though - Customer - “Hey, can you show me how this SONOS system works?” Salesman - “I’d love to if their app worked”  Customer !?!?!?!

Guess SONOS won’t be selling new systems until July - when (hopefully) they will have a stable app. I’m still getting a lot of “Something went wrong” messages

 I did accept the new software release and cannot control my playlist anymore. is there a way I can go back to version 16.1 on my apple cevices

SONOS sold me their products with the promise of easily being able to create and edit playlists. 
 

And now it’s gone. So how do I apply for a full refund?

I really wouldn’t be surprised to see this Sonos clusterf**k end up in some kind of class-action lawsuit.
 

I agree. It shows he hasn’t got the faintest idea and angry customers spelling it out hasn’t made the slightest impression. 

To say I’m not furious is to say the least.  Since this new update I have lost my playlists that have taken months to create.  I have spoken to the guy who installed our sonus system & he has told me to hold fire for a few weeks as he felt that within a short time this issue would be rectified, now almost 3 weeks on & still not appeared. However last weekend two of my playlists appeared then when I clicked to play the message came up with “ unable to play this playlist “ . I can’t imagine who has allowed this to happen . I know I’m not on my own & would be grateful of an explanation. After spending thousands of pounds on a system, come on Sonus get your act together.

Add to playlist seems to be gone in the app update. Shame. Curating those playlists was one of my favorite features. On the bright side - after the last big update, I had two speakers that started cutting in and out constantly. Now they only cut about half the time. I can’t see recommending a Sonos system to anyone else.

Sonos - how can there be such a contrast between your hardware usability design versus software. Acknowledge the flaws of your new software update and fix asap.

https://support.sonos.com/en-us/article/the-new-sonos-app-and-future-feature-updates

Since the change in the Sonos App we find that our Playlists and albums won't load. We have reconnected the router and each time we have to either turn our phone on and off or uninstall the App and then reinstall the App. 

We have a new router and new phone and connected all OK. 

I've tried to contact the contact centre a few times but the waiting times are so long also. 

Any ideas of help from anyone?

Thank you!!!