Contributor II

Question

New App: how do I add songs to a playlist currently playing

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I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

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A

Applemanrw

Contributor I

Unable to add to existing playlists

recently played options fails adhoc

No balance or bass treble anymore

and this is just for starters I’m now trying to find old app I hate this one, the new features do not justify the misery of what they’ve removed

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jrusso

Lyricist II

To be fair, the playlist issue that I describe below (and that others echo) seems to be in the process of being resolved. Some of them are appearing in the app as a subcategory of Sonos Favorites.

Playlists that I have created over years can’t be found. Awaiting information about this -- hopefully how to access the playlists and not that they’re forever gone. I don’t want to be the “get off my lawn” guy, but the previous version was just fine. Most of us weren’t asking for an update. Perhaps the solution is offering the option to revert to what we had.

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Highlandyeti

Contributor II

Absolutely incredible that basic song/playlist management isn’t in this shockingly bad update. No more adding a song to my curated, several years old sonos playlist, no deleting, no knowing what the hell is coming on next.

Honestly - who sat down in a round table discussion with developers on this and thought yeah I think our customers want all playlist management removed, and the inability to add/delete from the playlists they created over all those years of buying and owning our products. Bravo Sonos, bravo…….

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ChrisEllison90

Lyricist II

Absolutely incredible that basic song/playlist management isn’t in this shockingly bad update. No more adding a song to my curated, several years old sonos playlist, no deleting, no knowing what the hell is coming on next.

Honestly - who sat down in a round table discussion with developers on this and thought yeah I think our customers want all playlist management removed, and the inability to add/delete from the playlists they created over all those years of buying and owning our products. Bravo Sonos, bravo…….

Its absolute madness. A large portion of their customers are audiophiles. Meaning, they should no better than to perform stunts like this on such basic features. The Ferrari F1 team is run from the very top, which results in incredible decisions that are detached and unrelated from the 4 wheels on the tarmac. Sadly, it feels Sonos is run like this. My system is worth a small fortune which I now consider almost useless without this feature, in particular.

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ChrisEllison90

Lyricist II

Absolutely incredible that basic song/playlist management isn’t in this shockingly bad update. No more adding a song to my curated, several years old sonos playlist, no deleting, no knowing what the hell is coming on next.

Honestly - who sat down in a round table discussion with developers on this and thought yeah I think our customers want all playlist management removed, and the inability to add/delete from the playlists they created over all those years of buying and owning our products. Bravo Sonos, bravo…….

Its absolute madness. A large portion of their customers are audiophiles. Meaning, they should no better than to perform stunts like this on such basic features. The Ferrari F1 team is run from the very top, which results in incredible decisions that are detached and unrelated from the 4 wheels on the tarmac. Sadly, it feels Sonos is run like this. My system is worth a small fortune which I now consider almost useless without this feature, in particular.

By the way, you can buy some headphones, if you want!

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halian63

Lyricist III

Someone quoted the “it took courage to release this update”. Their further comment about it actually taking stupidity is way more apt. I am pretty sure some people lower down in Sonos were thinking “NO!!” but some other more senior people decided it was “yes…”. Sonos need to step back from this - and they need to remove those who gave it the green light - they are unbelievable idiots. Right I’m off to slate Sonos on every site I can - simply with an honest review of a borked product from a company that obviously don’t care about their customers and couldn’t organise a p*** up in a brewery.

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Classicfan1001

Contributor I

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

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ChrisEllison90

Lyricist II

I cannot seem to find a way to add songs to playlist in the new app. when I click on the ••• next to a song while another is playing, the only option now appears to be Replace Queue, and no ability to insert the song. what am I missing?

You're not doing anything wrong. The option doesn't exist. Read through this thread, you will see the frustration of others, including myself.

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Classicfan1001

Contributor I

Stationtostation, I’ve fixed it by resubscribing to Spotify and casting all my music through it to my speakers. Ive now been able to create playlists again. I’ve found I no longer need to use Sonos app at all (thank goodness). What a b….. fiasco. The CEO says he has courage. The courage to alienate Sonos customers; courage to destroy the brand. Coming from Blackberry he obviously knows all about that. If I were a Sonos shareholder I’d be demanding his exit.

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Classicfan1001

Contributor I

Oh and they can stick their headphones

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