Prodigy I

Answered

Music Library Compilations Issue Under 16.3.

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Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...

Does anyone else have this issue?
Ross.

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Corry PAnswer

Sonos Staff

Hi @rosswells127

I’m not sure why you posted this twice (please don’t), but we are aware of this issue and are now investigating. Thanks for flagging!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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H

HJ Bernstein

Lyricist III

In the meantime, we paid, they’ve received, we no longer have a properly functioning product.

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J

jun_man

Lyricist III

Has anyone got any visibility on the time for the next firmware update, and whether or not it would be intended to fix this issue with that update?

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O

only_sleeping

Enthusiast II

I was shocked when this issue hadn’t been sorted after two weeks. The fact is still a live issue is unbelievable to me.

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M

makinsellajr

Trending Lyricist I

Are they actually fixing ANYTHING at this point?

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H

HJ Bernstein

Lyricist III

I have to think this and the app issues must be devastating to their sales. I certainly wouldn’t apt to establish a system built on their technology. A new customer would have to be oblivious to all this.

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I

Ian_S

Prodigy III

New app just dropped, but no firmware update yet, so still not fixed as we know it’s speaker firmware that has the problem…

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K

Kos

Enthusiast II

Shame on Sonos. Another update NOT fixing the compilation mess. I so much miss John MacFarlane. Where are you?

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Kos

H

HJ Bernstein

Lyricist III

New outrage: with the latest app update, all of my “services” have disappeared. . But, they still reside in the Windows controller on my desk top, leaving me wondering about whether to add them back to the app, remove them from the controller and then add them back, or drive to Sonos headquarters and deposit all of my products in the lobby for a marshmallow roast. I had a port and a portable speaker in my prior residence, left for the new owners. Now I have two sound bars and a port. I feel badly for the new owners of the prior residence.

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H

HJ Bernstein

Lyricist III

After adding 2 of 6 back into the app, they all reappeared. Doesn’t anyone here know how to play this game?

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V

Vanallen

Lyricist III

Aside from the compilation album problem (which makes my extensive music library way too cluttered and makes it prohibitively time-consuming to try to listen to albums I want to listen to), there is also the need for the alphabetical index we used to get on the right side of the screen, which enables the user to jump to albums (or artists, or genres, etc.) that start with a certain letter. That is enormously useful, and wouldn’t seem to be complicated. No plans that I have seen to fix it. Oh, well . . .

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