Music Library Compilations Issue Under 16.3.

Sonos don’t want original customer base

the message from them is ‘suck it up’

I'm so sick of hearing "well, the work around is ..." That should not be a common thing! I get it if it's for one thing for a temporary time. They've turned workarounds into an operational philosophy! 

Frustrated.

Just noticed this today! it messed up my library big time, so basically Sonos controller is useless until they fix this issue.

Sadly, as the indexing is done by the speaker and held on the speaker, it affects any software used to control Sonos speakers. Once the index is messed up, until Sonos issue a speaker firmware fix you’re stuck with it … 

Still no ETA on fixes for this issue? Could you roll it back to the previous release when it was still working and push that out for now? I think further communication from Sonos would help alleviate the frustration.

Thanks.

My music is stored on Innuos Zen Mini and I have the same issue. I can’t listen to any compilations in the music library unless I change all the Compilation albums within the Innuos App to show ‘Various’ instead of ‘Various Artists’. Then I have to change every track on the album listing to show ‘Various’ and not the recording artist name. And then update the music library with Sonos😤  

 I did that “Various” / “Various” thing to one compilation and it worked, but I think Sonos will fix that mess eventually at which point you may regret doing that to all the compilations.

The few acknowledgments from Sonos do indicate that waiting for them to fix this is the best course of action. Given that, it would seem that a minimal regard for customers would require some estimate of the time frame for resolution.

I read an article where the CEO was lamenting the current state and touting the hard working staff. I admire hard work, but I paid to be able to listen to my music. The amount of hard work is irrelevant. I would be happier with less hard work and better results.

This issue would appear to expose a complete lack of suitable regression testing for speaker firmware with regard to indexing. This is not some esoteric edge case, as I’d venture compilation albums are quite popular amongst users of local libraries. In 15 years of using Sonos, I don’t recall them ever having messed up such a basic part of indexing before. 

what can I (we) say:  Sonos, the gift that keeps giving …. 😩