Music Library Compilations Issue Under 16.3.

Forum|Forum|2 years ago
July 16, 2024
147 replies
7696 views

Today I successfully updated to the latest 16.3 Firmware and Windows Desktop Controller.
I subsequently performed an “Update Music Library Now” from the 16.3 Windows Desktop Controller.
Now any Sonos Controller (including SonoPhone, SonoPad) show multiple entries for each compilation album when viewing Albums.
Just an example shown below...

Does anyone else have this issue?
Ross.

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Best answer by Corry P

Hi @rosswells127

I’m not sure why you posted this twice (please don’t), but we are aware of this issue and are now investigating. Thanks for flagging!

Show previous replies

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HJ Bernstein

Lyricist III

This issue has persisted well beyond what any reasonable, or even extraordinarily forgiving, customer should tolerate. I am about ready to call my audio consultant to replace and junk a port and two sound bars. This is about the worst case of mismanagement and incompetence in the corporate world of which I am aware. Sonos could not have provided a worse experience if they were operating a deliberate fraud.

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Kos

Enthusiast II

This issue has persisted well beyond what any reasonable, or even extraordinarily forgiving, customer should tolerate. I am about ready to call my audio consultant to replace and junk a port and two sound bars. This is about the worst case of mismanagement and incompetence in the corporate world of which I am aware. Sonos could not have provided a worse experience if they were operating a deliberate fraud.

A delliberate fraud. Well put. A discrace.

Kos

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HJ Bernstein

Lyricist III

Actually, I said, "... could not have provided a worse experience if they were operating a deliberate fraud." They are clearly negligent. But screwing up is different from starting out with an intent to defraud . Not a lawyer, but I would guess they know they have civil liability. Hence, their ongoing silence.

sigh

Prodigy II

Definitely a poorly planned/managed project and release. The time it is taking to get everything where it needs to be provides an indication of how far apart the hardware, cloud and app teams were in terms of being ready for release in May.

Eventually things will get there, but I think it’s still actually unknown how much longer it will take, so it’s safer for Sonos not to keep over-promising on fixed public delivery dates as that is how they ended up in the current situation in the first place.

It doesn’t help existing owners with issues and the longer it keeps dragging on the more likely an increasing number of existing users will find alternatives that do what they actually need. An advantage of Sonos, was buyers didn't need to think about which services/features they actually used or needed, because Sonos supports so many.

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HJ Bernstein

Lyricist III

I have officially opened the discussion with the audio consultant I work with. From previous comments, I doubt he is advocating Sonos, at least for the time being. He is an unbelievably great fellow who delivers incredibly good results.

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stevepow

Prominent Collaborator I

Surprised there is no fix for this, among other things. I have never believed they’d have this all sorted out in a few months, and I’ll still be surprised if by the end of the year it has all been sorted. And I expect we never get back to the full features we lost or that the system will be the reliable joy it has been for us for 15 years now.

My friends who have enjoyed listening parties with me since my first component find the new app confusing and infuriating. As do I. That’s the real bummer - all the hype and no upside, just a bunch of bugs and glitchy operation.