Music from iphone cutting out

Hi Jeff,
I to have been having the same problem all speakers are up to date(9.1) and so is my Iphone8 this only started happening since the lats update the one before 9.1.
diagnostic number is 1142854352

Hi Jeff, I have now wired the Sonos speaker into the router... same problems occurring. Cut outs and stops playing. The diagnosis number I have just run is: 1401965219 - I hope you can work out the problem and resolution. Thanks in advance Jeff. Cheers

Hi Jeff, I’m having similar issues to ICEv. The issues for me have been creeping up after a recent iOS update. My diagnostic number is 1648308008. Thank you in advance for any help.

Updated to iOS 12 and updated Sonos and suddenly started having this problem, sometimes when goes to sleep, and others when it is awake.

I always have this problem when my phone goes to sleep. I push play then jump in the shower. My sonos will keep cutting out and skipping while i’m in the shower. When i get back and wake my phone the songs stop skipping and cutting out. * iPhone XS Max 12.1 - Sonos latest OS *

Hi everyone,

We're investigating an issue that causes playback troubles when streaming from the storage on an iOS device when there is a non-Sonos AirPlay device active on the network and your iOS device goes into auto lock or goes to sleep. We'll update this thread when we have more to share. In the meantime you can get streaming working again by disabling AirPlay on any non-Sonos device on your network, or by disabling auto lock in the iOS device's settings app under display and brightness.

You can bypass this issue entirely by syncing your iOS library with iTunes on a computer, then setting up a music share. This allows your Sonos system to stream music without issue when you have non-Sonos AirPlay devices on your network, and even when your iOS device goes offline.

Howdy. For what it’s worth, yesterday I was experiencing the above problems with songs getting cut short and changing songs half way through. Songs played directly from my phone which I placed on there - no streaming or external sources.
iPhone iOS 12.1 and everything updated.
So to bypass the issue, I set my phone to never go to sleep.
Obviously when I finished with Sonos, I put it back to2 min sleep.
Today I connected to Sonos and so far no issue. And the setting is still at 2 min sleep. :?

iOS 12.1 || Sonos updated to 9.2 || No background apps running on iPhone
Diagnostic Report # 2094687154

This problem started recently (~July/August) wherein songs streaming from my iPhone would either skip or stop playing ONLY when the phone is locked. If I disable the auto-lock feature, everything works fine and the music continues to play.

There is no problem when I stream music from my MacBook (as it never sleeps/locks) or AppleMusic

Strange behavior. i'm using my iphone with itunes via Airplay to my 2x Sonos 5 and Sub. When I send music from iTunes, I'm getting long cuts, with the Sonos ios app, I have no problem.

We are experiencing same issue. Diagnostic number 1904743511