Music from iphone cutting out

I have the same issue, and it seems to have occured when ios11 came out. I have changed the Wi-Fi box at a cost of £150 as i thought it may be that my Wi-Fi was dropping, that did not fix it. The only thing I can think of is the operating system upgrade is causing the issue - I read somewhere it is Airplay 2 that is causing the issue but no one has advised how to fix it.... it is so annoying to have songs skip halfway through or stop fully.... anyone have any advice, much appreciated. Thx

Hi folks,

If you're having audio cut outs while streaming from your iOS device's storage, you may be running into an issue we're investigating where this happens when the iOS device goes to sleep, or into auto lock. We'll update the thread when we have more to share, but for now you can disable auto lock in your iOS device's settings menu under Display & Brightness, or disable AirPlay on non-Sonos devices on your network.

We have been experiencing this also and have been in discussion with Sonos over the past few days. We have multiple Sonos products throughout the house and set up a boost system to improve reliability. When using anything other than the music on our iOS devices, it works fine, it is when streaming songs direct from our device that the system packs up.
Initially it starts fine, then it appears to stop for no reason, sometimes when the lock screen happens, and sometimes not. Then it plays the first 30 seconds or so of a track and skips to the next.
Recent suggestions by Sonos have been to disable Airplay on our Apple TV, close all open apps on the device and disconnect Bluetooth. None of which have made any difference.
We have submitted numerous diagnostics to Sonos, who do appear to be working on the issue, although there may be a bit of straw clutching going on!

Same issue with iPhone stored songs only. Not with streaming services (pandora, sirius) Submitted diagnostics ref# 22522017.

Hi folks,

We released version 9.1 today which should help out with issues streaming from iOS devices. Please update your systems and test things out. You can read more here.

Hi Jeff, I have updated the app - no change - still skipping and cutting out non stop. So annoying that the system used to work fine and it no longer does... please keep us posted on the next fix, as unfortunately this one has not worked for me.... thanks

ICEv, scanning back through this thread, I don't see that you have submitted a system diagnostic. That might be a great first step in providing Sonos with more information about your system, which is clearly not experiencing the same issue that they fixed with 9.1, despite having similar symptoms. Run that, and post the number here, it will help people like Jeff (or even Jeff himself) look at what might be happening on your system.

Hi Jeff, I have updated the app - no change - still skipping and cutting out non stop. So annoying that the system used to work fine and it no longer does... please keep us posted on the next fix, as unfortunately this one has not worked for me.... thanks

Hi ICEv,

The update had a fix for a rather specific issue, so there may be something else going on with your system. Airgetlam's suggestion of sending in a diagnostic report is a good one. If you reply here with a diagnostic confirmation number I can take a look for you.

Hey guys, I’m having the same or similar issue. I have a sonos one in my kitchen and some bose outdoor speakers hooked up through a connect:amp. All run through a Sonos Bridge.

Suddenly, music played via my iPhone music library skips in the middle of songs. Doesn’t happen on any music services (amazon, Sirius) played through same device. System had worked fine with no issues before a few months ago.

Can anyone help?

Hi Jeff,

We're having the same problem - have been using Sonos for several years without any problem and now can't play anything. Systems diagnostic reference is 373873344. Can you have a look?

Thanks.