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Contributor I
Jul 16, 2018 3:14 AM UTC
Answered

Music from iphone cutting out

Songs being played from my iphone are cutting out and not being played in full. Its skips to the next song, plays part then skips again.
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miked13Answer
Collaborator I
Jun 11, 2019 8:27 PM UTC
Unfortunately Sonos is going to remove the 'On this iPhone, iPad, or iPod Touch' feature in a future version:
https://support.sonos.com/s/article/2922?language=en_US

Announcement: https://en.community.sonos.com/announcements-228985/upcoming-changes-to-on-this-iphone-or-ipad-playback-6826585

36 replies

Lyricist II
Jan 7, 2019 6:06 PM UTC
This is a bigger problem than Sonos wants to admit. I've had my Sonos systems for years and playing my ITunes from my Sonos library is impossible. It doesn't matter if I use my Iphone or computer to control it. It cuts in and out and skips songs. I tried everything and spent hours on the phone with support just to finally have them tell me to try one of the music library services like Google Play. I finally did and this solved the problem. My Sonos system works fine for the radio apps including my Sirius for home app. It's a pain to have to upload all your songs to Google Play just so you can play them on Sonos. My Sonos system is large and the investment I made in it required I found a way to fix the problem.
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Lyricist III
Feb 22, 2019 4:44 PM UTC
Setting a phone to not sleep is not an acceptable workaround given the security implications.
Setting up a computer with a music library instead of my phone is not an acceptable solution.
I want to use my iPhone as the controller for my music, this is feature sonos advertise.
Sonos need to write good software and test it properly before realising it globally with known obvious bugs.
This level of quality is not acceptable.
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Enthusiast II
Feb 22, 2019 6:25 PM UTC
Setting up a computer with a music library instead of my phone is not an acceptable solution.
I want to use my iPhone as the controller for my music, this is feature sonos advertise.


You can still use your phone to control the music playback. It's just Sonos will now pull the downloaded music from your computer instead of your phone.The only thing that changes here is instead of tapping on "on this iphone" you tap on "music library"

If it's not an acceptable solution, you should look into another controller.
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Lyricist III
Feb 22, 2019 8:25 PM UTC
Setting up a computer with a music library instead of my phone is not an acceptable solution.
I want to use my iPhone as the controller for my music, this is feature sonos advertise.


You can still use your phone to control the music playback. It's just Sonos will now pull the downloaded music from your computer instead of your phone.The only thing that changes here is instead of tapping on "on this iphone" you tap on "music library"

If it's not an acceptable solution, you should look into another controller.


I disagree.
I should not have to run a server just because sonos cant wrote software that works. It is not convient to do so.
The only acceptable solution is for sonos to fix and properly test their software. The bug and fault is theirs.
It's a huge disappointment given the cost of the unit. My old Bluetooth speaker is more reliable.
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Airgetlam
Feb 23, 2019 1:31 AM UTC
Or convince Apple to stop making changes to their software that breaks other people's use of their equipment.
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Bruce
miked13Answer
Collaborator I
Jun 11, 2019 8:27 PM UTC
Unfortunately Sonos is going to remove the 'On this iPhone, iPad, or iPod Touch' feature in a future version:
https://support.sonos.com/s/article/2922?language=en_US

Announcement: https://en.community.sonos.com/announcements-228985/upcoming-changes-to-on-this-iphone-or-ipad-playback-6826585
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