Contributor I

Line-in sound cuts out all the time

Forum|Forum|12 years ago
March 22, 2014
37 replies
18636 views

I connected one of my Sonos Play5's to my computer via the line-in headphone jack. I have 2 other Play5's and a bridge. Those other 2 Play5's not connected to the headphone jack very rarely produce sound consistently. This is a really bad problem for me considering that I play all sporting events and video thru my computer. I'll have guests over to watch a game, and 2 of my relatively expensive Sonos speakers constantly flicker in and out so bad that I just have to turn them off and hardwire other speakers. What I've tried: rotating the speakers, disconnecting/reconnecting, removing all components and re-adding all components in the Sonos program. The router is not near any of my Sonos components. I'm not running other programs that take bandwidth, and if I'm streaming something online, the video will continue to work while the sound cuts out. I have a 110mbps connection. Thanks for the help. -Kevin

Audio Interruptions

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A

Angrybear

Contributor I

I am having the same issue. When I play music from the app all 3 of my units play great (1 play 5 and 2 play 3's). When I play audio to the line in it cuts in and out so bad that you can't even use it. I've tried every possible setting. I even went from using an aux cord to an optical cable from my TV. No luck. I've tried compressed/uncompressed, every channel possible. It's pretty frustrating. I've submitted 2 different diagnostics and haven't received any help. I just receive "call us to troubleshoot". Which I know they are just going to have me try all of the things I've already read and tried. Seems to be a very common issue. odd to think that they haven't found a bug fix or admitted that the line in and sending audio to grouped systems doesn't work well.

Omar H

Sonos Staff

Hi Angrybear,

We hear you and would like to find a solution for you to get this Line-In working more reliably. I understand that you have been told to call in by a technician before t call in. We have multiple levels of Support, so if our Tier 1 technician is unable to get the line-in to work, our Tier 2 will continue working with you until we do.

If you have the ticket number with us, I'd be happy to take a look at that and see if there are any other immediate changes that will need to be made.

B

Blake Carper

Lyricist I

I'm getting cut outs on the play 5/connect combination, as well. Can you take a peek at my diagnostic? My confirmation number is: 7618574.

A

alexkane2

Lyricist II

yeah Sonos is pretty garbage TBH, if you are serious about getting good sound. NOBODY who is trying to listen to vinyl wants to stream a compressed signal!!!! I dont care what the hell the compression setting is. I just bought a boost because some support moron said it would certainly be able to stream uncompressed with no drops, but it is still dropping just as bad. I want to sell all this sonos garbage. AWFUL product

A

alexkane2

Lyricist II

I was having the same problem with speakers cutting out when playing my turntable connected via line-in. Yes, setting to "compressed" worked, but who wants that when dealing with vinyl?
A solution found mentioned on here somewhere (can't find it to thank the guy) is to switch the line-in device name to "Airplay device". That apparently gives a second more of buffering time (as Sonos thinks its dealing with an airplay device) and since switching I haven't had one drop. HOW DO YOU DO THIS?

Smilja

HOW DO YOU DO THIS?

See screenshot below.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

A

Adam Hampton

Lyricist III

Everyone, if intermittent drop-outs are the issue, and changing the channel on SONOSnet or changing the Wi-Fi router channel doesn’t help... and if compression is not an option (due to either sound quality loss or audio/video sync latency), then I would suggest considering getting possibly either a SONOS Boost (rather than just a bridge or home wi-if), or using a wired Ethernet connection to get around the wireless interference issue. In some home constructions, that might be the only practical way. Or getting a Wireline solution, which can turn your power socket into a wired network connection to get a greater range where Wi-Fi isn’t an option (poor signal), and installing Ethernet (possible rental, or solid walls) also isn’t an option.

M

Motörhead

Lyricist I

I was having the same problem with speakers cutting out when playing my turntable connected via line-in. Yes, setting to "compressed" worked, but who wants that when dealing with vinyl?
A solution found mentioned on here somewhere (can't find it to thank the guy) is to switch the line-in device name to "Airplay device". That apparently gives a second more of buffering time (as Sonos thinks its dealing with an airplay device) and since switching I haven't had one drop. Thank you for posting this! I had multiple brand new vinyl cutting out all the time and it was driving me INSANE. I came on here looking for help and this seems to have done trick (and also increased the volume at which the vinyl plays too). I did also switch from Channel 6 to 11 (after 1 had cut outs too), so perhaps it was a combination of the two things. Anyway, back to enjoying music again, finally.

dgaultiere

Trending Lyricist I

I was having the same problem with speakers cutting out when playing my turntable connected via line-in. Yes, setting to "compressed" worked, but who wants that when dealing with vinyl?
A solution found mentioned on here somewhere (can't find it to thank the guy) is to switch the line-in device name to "Airplay device". That apparently gives a second more of buffering time (as Sonos thinks its dealing with an airplay device) and since switching I haven't had one drop.

This worked well for me too! I wish Sonos had an official feature for this rather than using the Airplay device mode as a workaround.

Another note for those who don’t know: if one of your Sonos speakers is near your WiFi router or somewhere you can easily run an Ethernet cable, doing so will change your Sonos setup to BOOST mode (same as if you bought a separate BOOST device) which means Sonos is creating its own wireless network. This is another method that worked for me to create a stronger signal and prevent signal skipping.

EHS

Lyricist II

Set to compressed & cut-out gone but now a 2-3 sec delay from my Tivo in 7.1 fam rm (hdmi) to Connect Amps grouped or not w/a analog line in to any of 8 zones/Amps in my rack. All devices are hardwired except Playbar 5.1 setup in my mbedrm but not related. What to try next? Digital from Tivo into an Amp? How can I tell if all worked Sonos devices are using hardwired cat6 only? No wifi, sonos net, etc.

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