Skip to main content
kwfagan
Contributor I
March 22, 2014

Line-in sound cuts out all the time

  • March 22, 2014
  • 37 replies
  • 18636 views
I connected one of my Sonos Play5's to my computer via the line-in headphone jack. I have 2 other Play5's and a bridge. Those other 2 Play5's not connected to the headphone jack very rarely produce sound consistently. This is a really bad problem for me considering that I play all sporting events and video thru my computer. I'll have guests over to watch a game, and 2 of my relatively expensive Sonos speakers constantly flicker in and out so bad that I just have to turn them off and hardwire other speakers. What I've tried: rotating the speakers, disconnecting/reconnecting, removing all components and re-adding all components in the Sonos program. The router is not near any of my Sonos components. I'm not running other programs that take bandwidth, and if I'm streaming something online, the video will continue to work while the sound cuts out. I have a 110mbps connection. Thanks for the help. -Kevin
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    37 replies

    Show previous replies
    abj0028
    Lyricist III
    March 29, 2016
    Changing the channel seemed to have helped! Thanks so much!
    Jeff S
    Jeff S
    Retired Sonos Staff
    March 29, 2016
    Changing the channel seemed to have helped! Thanks so much!

    Hi Abj0028,

    That's great to hear. Please let me know if you have any more issues.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    davvis
    davvis
    Trending Lyricist I
    October 27, 2016
    I just hooked up a turntable and am having the same option. Changing to compressed worked but I hate that I'm having to compress my music. Is there any kinda work around to get the full experience?
    Keenant
    Lyricist I
    January 9, 2017
    I'm having the same issue. Can you check my diagnostics? 6980171
    Jeff S
    Jeff S
    Retired Sonos Staff
    January 30, 2017
    I'm having the same issue. Can you check my diagnostics? 6980171

    Hi Keenant,

    It may help to set your audio compression rate to compressed. To do so, head into the settings menu of the Sonos app and choose advanced settings. Uncompressed audio can use a quite high level of bandwidth, which can lead to audio interruptions when streaming to other players.

    You may also be able to improve the connection between your speakers by changing the wireless channel your Sonos system is using. There's a bit of interference showing up which can limit the effective bandwidth.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    SankeysRTW
    Lyricist I
    February 4, 2017
    HI I am also havinbg issue with the line 1 cutting in and out...
    Here is my diagnostic number; 7069403

    Any help would be greatly appreciated.
    fecklessstudent
    Lyricist I
    February 5, 2017
    Same problem I'm afraid (with a Mac line-in). Have tried compression. Diagnostic: 7072997.
    Jeff S
    Jeff S
    Retired Sonos Staff
    February 6, 2017
    HI I am also havinbg issue with the line 1 cutting in and out...
    Here is my diagnostic number; 7069403

    Any help would be greatly appreciated.

    Hi SankeysRTW,

    There's quite a bit of wireless interference showing up which is likely the cause of your playback issues. Please start by changing the wireless channel your Sonos system is using. It may also help to set the audio compression to compressed in the Sonos app's settings menu under advanced settings.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    Jeff S
    Jeff S
    Retired Sonos Staff
    February 6, 2017
    Same problem I'm afraid (with a Mac line-in). Have tried compression. Diagnostic: 7072997.

    Hi fecklessstudent,

    It looks like your PLAY:5 is connecting to your wireless network but that it is losing connection from time to time. Also, there's an ethernet cable connected to the PLAY:5. We don't recommend using the ethernet port when your speakers are connecting to the wireless network.

    There are some other wireless networks in range on the same channel as yours. This could be the reason your speaker is losing connection occasionally. Please try changing your router's wireless channel to 1 and see if things improve.

    It may also help to head into the Sonos app's settings menu, then choose advanced settings and set the compress level to compressed.
    Help others find useful content by clicking the like button and selecting the best answer to your question.
    GDRJ
    Lyricist I
    April 8, 2017
    I was having the same problem with speakers cutting out when playing my turntable connected via line-in. Yes, setting to "compressed" worked, but who wants that when dealing with vinyl?
    A solution found mentioned on here somewhere (can't find it to thank the guy) is to switch the line-in device name to "Airplay device". That apparently gives a second more of buffering time (as Sonos thinks its dealing with an airplay device) and since switching I haven't had one drop.
      Show more replies
      Terms & ConditionsAccessibility statement