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Kbenny
Contributor I
December 23, 2017
Question

Issues adding music services

  • December 23, 2017
  • 24 replies
  • 649 views
Just got a Play 1 and finally got it connected. I thought I was able to successfully add both Amazon and Pandora. However, when I try to play through Sonos I get an error message that says unable to play music check your Sonos app. I'm confused because they appear in the app but don't seem to want to play through the speaker. Any suggestions?
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    KbennyAuthor
    Contributor I
    December 23, 2017
    Cisco Linksys E3000
    KbennyAuthor
    Contributor I
    December 23, 2017
    Still no go. With amazon I get "- An error occurred while adding songs to the Queue (701)". With Pandora I get "unable to play" - unable ro connect to service.
    Chris
    Chris
    Lead Maestro
    December 23, 2017
    I think your router is the problem - it is segregating parts of network. Hold on I'm doing some reading about the router.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    December 23, 2017
    just making sure - you don't have a guest network setup on the router your connecting to do you?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    December 23, 2017
    You may also want to make sure router has most up to date firmware
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    KbennyAuthor
    Contributor I
    December 23, 2017
    Yes, I have a guest network which is the wireless network the speaker is connected to.
    Chris
    Chris
    Lead Maestro
    December 23, 2017
    It looks like by default your router keeps traffic on the 2.4ghz and 5.0ghz networks separated. I think your Sonos units are connecting on the 2.4ghz and your controller on the 5.0ghz network. Go into your router settings and disable the 5.0ghz and see what happens (force all devices on to same network).

    go into router wireless>Basic Wireless settings>configuration view manual 5ghz network ... disable
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    December 23, 2017
    may want to try updating firmware first though to see if the firmware fixes the isolation issue.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    December 23, 2017
    also check under router wireless>Advanced that the option for AP Isolation is set to disabled.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    KbennyAuthor
    Contributor I
    December 23, 2017
    Unfortunately, unable at the moment. Will have to try later. Thank you and I will let you know if this works.
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