Contributor I

Question

Issues adding music services

Forum|Forum|8 years ago
December 23, 2017
24 replies
649 views

Just got a Play 1 and finally got it connected. I thought I was able to successfully add both Amazon and Pandora. However, when I try to play through Sonos I get an error message that says unable to play music check your Sonos app. I'm confused because they appear in the app but don't seem to want to play through the speaker. Any suggestions?

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controlav

Lead Maestro

Are you using the Sonos app, or the Pandora/Amazon apps? Please supply the exact wording of the error message, and which platform you are using.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

K

KbennyAuthor

Contributor I

I am using the Sonos app from my Android phone. When I added rhe services to My Sonos I got these messages:
- Unable to add Amazon Music account.
- Unable to add Pandora Music acount.

When I try to use the services within the app, I get this message:
- An error occurred while adding songs to the Queue (701)

Chris

Lead Maestro

appear to be having some kind of network issue. What happens if you plug Ethernet cord from router into speaker?

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

K

KbennyAuthor

Contributor I

I had to use the ethernet connection in order to download updates to even get started. I'll try it again and let you know if it works.

K

KbennyAuthor

Contributor I

It works perfectly when connected via Ethernet. Now, if I disconnect it and relocated, putting it back on wireless, will it still work?

K

KbennyAuthor

Contributor I

Ok. I put it back on Wireless, and it does not work. It seems I can only access Amazon and Pandora when connected via Ethernet. This is not Optimum as the router is not located in the same room as the desired location for the speaker. Open to more suggestions.

Chris

Lead Maestro

Connected via Ethernet and working you should have access to all your services. Make sure everything is working properly with Ethernet connection and report back what isn't working. Lets get everything working properly wired and then we can focus on getting the wireless to work.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

Chris

Lead Maestro

also - what is your router brand/model?

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

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KbennyAuthor

Contributor I

Everything seem to be working when connected to ethernet. I could hear the music through the speaker from both Amazon and Pandora.

Chris

Lead Maestro

Nevermind your saying it does work properly when connected to router.

Still would be good to get your router brand/model.

But hook it back up to your router. While hooked to router and working lets run back through wifi setup.

Go to Sonos settings...advanced .... wifi setup while connected via cable to router. Once completed it will tell you that you can unplug and move it to room you want.

Unplug and take to the correct room and plug in. Give it about 5 minutes to adjust before trying anything again.

Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)

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