Skip to main content
Kbenny
Contributor I
Dec 23, 2017 4:43 PM UTC
Question

Issues adding music services

Just got a Play 1 and finally got it connected. I thought I was able to successfully add both Amazon and Pandora. However, when I try to play through Sonos I get an error message that says unable to play music check your Sonos app. I'm confused because they appear in the app but don't seem to want to play through the speaker. Any suggestions?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    24 replies

    Show previous replies
    Chris
    Chris
    Lead Maestro
    Dec 23, 2017 7:19 PM UTC
    and in all seriousness - I would probably look at a new good router. That one is pushing 7 years old and they have come a long way with wifi compatibility since then.
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    KbennyAuthor
    Contributor I
    Dec 23, 2017 7:23 PM UTC
    Will do. Happy Holidays!
    Translate
    Chris
    Chris
    Lead Maestro
    Dec 23, 2017 7:24 PM UTC
    if your in for more of a challenge your router can be flashed with a better operating system
    https://www.dd-wrt.com/wiki/index.php/Linksys_E3000
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Chris
    Lead Maestro
    Dec 23, 2017 7:27 PM UTC
    oh wow - yes you definitely don't want the speaker on your guest network. That could be the trouble to begin with. You may have a good firmware on your router and using the guest network is your problem.

    Plug the speaker back into your router. This time go to settings...advanced...wifi setup. This time don't give it your guest network give it your primary network.

    And make sure your controller device is using primary network as well not guest network.

    The guess network is probably keeping them all from properly communicating. It is meant to block cross network traffic.

    Happy Holidays to you!

    Hew - I could keep you busy until after new years with all these posts 🙂
    Translate
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Terms & ConditionsAccessibility statement