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Contributor I
Dec 9, 2017 5:10 PM UTC
Question

Is there anyone that likes the new app? Does Sonos management care?

The new app is so incredibly non-intuitive. I see many complaints. I imagine more would complain if they didn't have to create profiles to discuss in the community. The usability seems bad enough I am questioning selling my sonos equipment. Is there any out there who actually likes the new app interface? Are there advantages? Has Sonos management listened to customers on this issue?
Thanks
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    30 replies

    Enthusiast I
    Dec 9, 2017 9:02 PM UTC
    From the message I had from the CEO those complaining are classed as a very small community.
    I don’t actually think anything will happen unless they perceive a drop in sales, would I sell my system no.
    Would I now recommend or buy more sonos no.

    If the Apple speaker gets great reviews I many look at a long term swap out.
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    Chris
    Lead Maestro
    Dec 9, 2017 9:06 PM UTC
    Actually you can just blow me off as some fanboy but basic Internet forum etiquette says you don’t post multiple threads on the same topic. It is just annoying to other users who guess what don’t come here for your agenda.

    It only is it rude encouraging others to post multiple threads on the same topic - it is counter productive. No one is gong to pay attention to dozens of “me to thread” vs having those people post in a thread with hundreds of posts that Sonos has said they are monitoring and sending feedback to development.

    Of course that isn’t your concern as you have no interests in all the other threads in this forum that ask for feedback and help with other issues that you don’t care about. That makes you less valuable contributor and more troll.

    Best of luck
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    Enthusiast II
    Dec 9, 2017 9:45 PM UTC
    Actually you can just blow me
    Off as some fanboy but basic Internet forum etiquette says you don’t post multiple threads on the same topic. It is just annoying to other users who guess what don’t come here for your agenda.


    Wow! And the forum moderators think this is okay?
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    Enthusiast II
    Dec 9, 2017 9:48 PM UTC
    Actually you can just blow me

    lol thats pretty creative, nice job.

    The only rude thing was your thread dump, and lame attempts to justify. Major but hurt, SAD!.
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    Chris
    Lead Maestro
    Dec 9, 2017 10:26 PM UTC
    That actually wasn’t intentional punctuation. But does read rather crude. Let me fix that sorry.

    Actually won’t let me fix. But the line indentuon there is not intended that way or meant.
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    Chris
    Lead Maestro
    Dec 9, 2017 10:30 PM UTC
    I see - so my opinions on the app don’t matter just yours. Nice and proves me correct. It’s your way and your agenda that is only thing that matters here.
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    Enthusiast II
    Dec 9, 2017 11:21 PM UTC
    I see - so my opinions on the app don’t matter just yours. Nice and proves me correct. It’s your way and your agenda that is only thing that matters here.

    Wow such drama. You haven't posted your opinion on the app just that you don't think this thread should exist.
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    Renowned Enthusiast II
    Dec 10, 2017 1:22 AM UTC
    I think it is perfectly fine for anyone to start a new thread — they’ve paid their money, and they have every right to be heard, and it is their choice whether it is at the end of an existing thread or at the start of a new one.

    If as posted above the CEO believes these people to be a ‘small’ part of the community, then the more threads the better I say. Unfortunately (and this is my opinion only) Sonos seem to have a ‘we know best’ attitude and are not too responsive to feedback. Others will think differently of course — as I said, just opinions.

    And talking of opinion, I was in Richer Sounds the other day — they sell shedloads of Sonos kit. I thought it might be interesting to ask the staff (they are good blokes in RS) their thoughts and both thought the product was worse for V8. This, too was the feedback they’d had from customers.

    This is all opinion, hearsay, and anecdotal. In that respect worth not a jot. And so will be ignored by all at Sonos, but I feel better for posting it 🙂

    Have a great Sunday
    Andrew
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    Chris
    Lead Maestro
    Dec 10, 2017 1:23 AM UTC
    I posted my opinion on the appropriate thread to post my opinion.
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    Chris
    Lead Maestro
    Dec 10, 2017 1:25 AM UTC
    I simply said it is more appropriate to post it on the thread about the matter. And spamming the sight with multiple threads is not really very good forum etiquette. Really if the site had moderators like a normal site they would merge those threads in with the prime thread and notify the user as such.
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