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Contributor I
December 9, 2017
Question

Is there anyone that likes the new app? Does Sonos management care?

  • December 9, 2017
  • 30 replies
  • 952 views
The new app is so incredibly non-intuitive. I see many complaints. I imagine more would complain if they didn't have to create profiles to discuss in the community. The usability seems bad enough I am questioning selling my sonos equipment. Is there any out there who actually likes the new app interface? Are there advantages? Has Sonos management listened to customers on this issue?
Thanks
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    30 replies

    Enthusiast II
    December 10, 2017
    I simply said it is more appropriate to post it on the thread about the matter. And spamming the sight with multiple threads is not really very good forum etiquette. Really if the site had moderators like a normal site they would merge those threads in with the prime thread and notify the user as such.

    So your story is u r woke AF over forum etiquette in a forum with zero posting rules?Would be believable if u peeps didn't crap all over every slightly negative thread such as how this played out.
    Chris
    Lead Maestro
    December 10, 2017
    Blah blah yea whatever you feel like. Enjoy.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Enthusiast II
    December 10, 2017
    Blah blah yea whatever you feel like. Enjoy.

    Chris u like the new app?
    Chris
    Lead Maestro
    December 10, 2017
    No. I have said I do not like the new app. And I especially do not like the previous version where the queue is too easy to delete. And?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    jgatie
    December 10, 2017
    I see little Logan's back again. :8
    Virtuoso
    December 11, 2017
    From the message I had from the CEO those complaining are classed as a very small community.
    I don’t actually think anything will happen unless they perceive a drop in sales, would I sell my system no.
    Would I now recommend or buy more sonos no.

    If the Apple speaker gets great reviews I many look at a long term swap out.


    CEO obviously doesn't boter checking Google Play then as the 8.x app has had a right roasting.

    Wonder if i has put any potential customers off?.
    Ryan S
    Retired Sonos Staff
    December 11, 2017
    Thanks for sharing, avninja. I'm sorry your first thread on the community turned into a war zone of inappropriate comments. Instead of deleting anything, I'm going to remind everyone that personal attacks, inciting others to start them, and using curse words are not appropriate here. I've edited the formatting of that post above from Chris.

    Everyone is allowed to share their feedback, and we all need to remember that disagreeing isn't a license to insult. Disagreeing with feedback is also ok. That said, let's all give everyone the benefit of having common interests and remember that we all love music, and want Sonos to be the best it can be. There are a lot of threads on the new app, and we haven't merged them together, though we may do so later. You're welcome to post on existing threads or make new ones. We'll continue to share feedback with the team.

    On that note, avninja, the team that designs our app and everyone all the way up the management tree have heard feedback from our customers. We are working on the app and there will be new updates in the future that include criticism and continue to improve on the existing version. Not every upcoming update will have app changes, but you can expect to see some coming in the future as design continues.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Chris
    Lead Maestro
    December 11, 2017
    Thanks Ryan for the edit.

    .... actually the inadvertent spacing is still there
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Ryan S
    Retired Sonos Staff
    December 11, 2017
    Thanks Ryan for the edit.

    .... actually the inadvertent spacing is still there

    Weird, must not have gone through... it should be fixed now.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Chris
    Lead Maestro
    December 11, 2017
    Better now. Strange it kept wanting to skip to next line.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)