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Contributor I
December 9, 2017
Question

Is there anyone that likes the new app? Does Sonos management care?

  • December 9, 2017
  • 30 replies
  • 952 views
The new app is so incredibly non-intuitive. I see many complaints. I imagine more would complain if they didn't have to create profiles to discuss in the community. The usability seems bad enough I am questioning selling my sonos equipment. Is there any out there who actually likes the new app interface? Are there advantages? Has Sonos management listened to customers on this issue?
Thanks
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    30 replies

    Chris
    Lead Maestro
    December 9, 2017
    How exactly many threads to there need to be on the subject?
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Enthusiast II
    December 9, 2017
    How exactly many threads to there need to be on the subject?

    Probably = # users who want to post their opinion in their own thread.
    Chris
    Lead Maestro
    December 9, 2017
    I said how many do we "need" not how many are people physically capable of producing. Very much a difference.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    December 9, 2017
    I won't go as far as saying I like it, and some clearly hate it. But if you stick to a couple of principles I think you will find it isn't cause to sell your system. I suspect that tablet users tend to find it a bigger adjustment than mobile users.
    The key things are to use the tab bar at the bottom of the screen to navigate. From the Now Playing screen you need to swipe the screen done to show the tab bar.
    To select a room tap the Rooms button then tap your room Then tap Browse, Search or My Sonos to pick music.
    Do not use the 'red room' thing on the Now Playing screen. Get back to the Rooms screen via the Rooms button for anything to do with rooms.

    See if that helps.
    Chris
    Lead Maestro
    December 9, 2017
    If you want your voice heard - posting to the master thread on the subject would do a lot better then additional arbitrary threads (sorry avninja - not to say you knew where to locate that thread).

    https://en.community.sonos.com/announcements-228985/now-available-the-new-sonos-app-6791306/index18.html#post16176435
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Lead Maestro
    December 9, 2017
    I will even go on and dump on my opinion.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Enthusiast II
    December 9, 2017
    I said how many do we "need" not how many are people physically capable of producing. Very much a difference.

    Ugh you said "we" - however many "we" want.
    Unless by "we" you mean the small group of posters who do 2/3 of every posts?

    Instead of crapping on OPs thread move on and enjoy your Saturday FFS.
    Chris
    Lead Maestro
    December 9, 2017
    yea your that type I mentioned in my post about the new app.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Chris
    Lead Maestro
    December 9, 2017
    and by the type that post on 2/3 of threads.... oh you mean the people that come on here to provide aid, support and help to others not the bullys that are only here to disrespect others and provide no value. Yea.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    Virtuoso
    December 9, 2017
    Every Sonos customer should be entitled to make a thread regardless of what other deem acceptable or not.

    Bullying people off the forum is not the way to go.

    Surely the more threads posted by actual usesrs the better, burying all the complaints in on thread is a very convenient way to hide the widespread disappointment of the 8.xx series app.